Omnichannel Retail Management Solution
Synchronize Online and Offline sales system
Centralized management of Omnichannel orders
- Optimize the operation and manage the Omnichannel retail process on the AntBuddy Omnichannel platform.
- Make orders and manage multi-channel orders right on AntCRM to help businesses save time & operator.
Ordering through Call Center
- Use AntRing - Call Center for Chain or integrate with business existing Call Center
- Receive calls from AntRing and place orders directly from the AntCRM with full information such as: product list, unit price, inventory and promotions that are set up or synchronized with ERP, POS.
- The interface for ordering is the simplest and most convenient for agent to answer the phone and create orders quickly.
- Popup calls with full customer and order information, order history to help agent respond to customers fastest and most accurately.
Sync orders via Zalo OA
- Customers can chat with agent, order directly from Zalo OA and pay by Zalo Pay.
- Orders will automatically sync to CRM to help agent easily query, process and report.
- Increase conversion rates with the Zalo ZNS feature, allowing businesses to directly reach customers through messages even if customers have not clicked interested.
Easily to centralized manage Market Place orders
- Sync orders from e-commerce platforms (Shopee, Lazada, Tiki,...) and other Market Places (Grab, Now,...) to AntCRM, helping businesses to manage orders centrally and capture the entire business.
- Quick information query right at AntCRM helps Agent respond to customers immediately.
Receive orders from Web & Mobile Apps
Synchronous integration with the enterprise's E-Commerce D2C system is flexible and simple:
- Record orders from the business's Website & Mobile App .
- Orders will be pushed to CRM and distributed to agent to process, order confirmation can be proactively called by agent or automated via SMS or even by automated calls.
- Through two-way synchronization will help agent process orders conveniently while ensuring customers can get full information their orders
Consistent connection between Online sales system and Offline stores
Create seamless sales experience chain, optimizing customer experience.
Two-way POS data synchronization
- Orders are centrally managed at AntCRM and synchronized with POS.
- Operations teams all know order, delivery, and reporting information on their own tools (CRM for Call Center and POS for stores).
- No need to spend a lot of time training employees to use the new system.
Preview & Print order
- AntCRM supports order preview to help agent quickly review and close orders with customers.
- Support printing orders directly from the browser connected to the printer (support printing with receipt printer).
- Order printing form can be customized according to the needs of each business.
Capture order status with just 2 seconds scrolling through the report screen
Kanban board always updates order status in real time
Drag and drop interface for easy updates.
Sound notification automatically after get new order
Omnichannel sales - Fast and effective
with Mobile App - AntBuddy Omnichannel Center
Customer data management
- Record, update and track customer information and omnichannel interaction history at any time on Mobile App.
Manage and make calls
- Contact customers with the business's call center right on mobile devices, the call will be recorded on CRM.
Multi- channels interactions
- Record and process all customer conversations across all interactive channels, keeping information up to date with powerful Push Notifications.
Create and record transactions
- Create and update transactions easily with Mobile App, synchronized across all channels to help process customers' orders quickly.
Basic Cloud Service Price List
* The following fee does not include consulting, service initialization and training fees, if any
** Fees apply when billing for a 12 month cycle
Telesales Outbound
Used for the sales room by phone, net call out
100,000 VND
/ Account / Month
Lead/Contact/Account Management
AntRing Call Center
Click to Call from AntCRM
Pop Up customer information & interaction history
Sales opportunity management
Manage and remind Task
Telesales Inbound & Outbound
Apply for Sales Call Center
170,000 VND
/ Account / Month
Outbound Telesales Included
Channel Call Center AntRing
Routing incoming calls by skill, sequence, free time, last call
Routing by store location
* Basic package supports integration of 01 page per channel (Facebook Fanpage, Zalo Official Account, Live chat) and 02 Automation processes.
Recommended
Omnichannel Retail
Use for Omnichannel Retail room
300,000 VND
/ Account / Month
Included Inbound & Outbound Telesale
Telesales campaign
SMS Marketing Campaign
Email Marketing Campaigns (Mailchimp integration)
Omni - Facebook Fanpage
Omni - Facebook Messenger
Omni - Live Chat
Omni - Zalo OA
Omni - Email
Automation - Unlimited automation
System integration
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Omni - Instagram
Integrated Marketing Module
ERP system integration
Integrated POS sales
Web Ecommerce Integration
Mobile App Integration
Trade Zone - Service Zone
Order interface
Increase the number of Fanpage, Zalo OA, Webchat
Transfer data via APsI (SMS, App, Web, ...)
Mobile Application AntBuddy
