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  • Solutions 
    • Omnichannel Customer Service
    • Omnichannel Retail Solution
    • Omnichannel Chat
    • Call Center for Chains
    • Loyalty Program
  • Products 
    • AntCRM Omnichannel Software
    • Call Center AntRing
    • Automation AntBot
  • Industry 
    • Case Study
    • Chuỗi Bán Lẻ
    • Chuỗi thực phẩm và giải khát
    • Telesales bất động sản
    • Thương mại điện tử
    • Chuỗi ngành dịch vụ
    • Chuỗi du lịch
    • Chuỗi Y tế và dược phẩm
    • Chuỗi giáo dục
    • Retail Banking
    • Phân phối và đại lý
  • Integration 
    • APIs Integration
    • Integrated Partner
    • AntBuddy SDKs
    • Integration Magento eCommerce
    • Integration KiotViet
    • Integrated POS
    • Integrated Salesforce
    • Integrated Chatbot
    • Integrated Zalo ZNS
    • Voice Brandname & SMS Brandname
  • Resources 
    • Blog
    • Hướng dẫn sử dụng
    • Tải ứng dụng
    • NPS - Khảo sát hài lòng
    • Quản lý dữ liệu khách hàng
    • Tương tác đa kênh
    • Marketing Hub
    • Chính sách đại lý
  • Login
  • …  
    • Solutions 
      • Omnichannel Customer Service
      • Omnichannel Retail Solution
      • Omnichannel Chat
      • Call Center for Chains
      • Loyalty Program
    • Products 
      • AntCRM Omnichannel Software
      • Call Center AntRing
      • Automation AntBot
    • Industry 
      • Case Study
      • Chuỗi Bán Lẻ
      • Chuỗi thực phẩm và giải khát
      • Telesales bất động sản
      • Thương mại điện tử
      • Chuỗi ngành dịch vụ
      • Chuỗi du lịch
      • Chuỗi Y tế và dược phẩm
      • Chuỗi giáo dục
      • Retail Banking
      • Phân phối và đại lý
    • Integration 
      • APIs Integration
      • Integrated Partner
      • AntBuddy SDKs
      • Integration Magento eCommerce
      • Integration KiotViet
      • Integrated POS
      • Integrated Salesforce
      • Integrated Chatbot
      • Integrated Zalo ZNS
      • Voice Brandname & SMS Brandname
    • Resources 
      • Blog
      • Hướng dẫn sử dụng
      • Tải ứng dụng
      • NPS - Khảo sát hài lòng
      • Quản lý dữ liệu khách hàng
      • Tương tác đa kênh
      • Marketing Hub
      • Chính sách đại lý
    • Login
  •  
    • EN
    • VN
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Beta
  • Solutions 
    • Omnichannel Customer Service
    • Omnichannel Retail Solution
    • Omnichannel Chat
    • Call Center for Chains
    • Loyalty Program
  • Products 
    • AntCRM Omnichannel Software
    • Call Center AntRing
    • Automation AntBot
  • Industry 
    • Case Study
    • Chuỗi Bán Lẻ
    • Chuỗi thực phẩm và giải khát
    • Telesales bất động sản
    • Thương mại điện tử
    • Chuỗi ngành dịch vụ
    • Chuỗi du lịch
    • Chuỗi Y tế và dược phẩm
    • Chuỗi giáo dục
    • Retail Banking
    • Phân phối và đại lý
  • Integration 
    • APIs Integration
    • Integrated Partner
    • AntBuddy SDKs
    • Integration Magento eCommerce
    • Integration KiotViet
    • Integrated POS
    • Integrated Salesforce
    • Integrated Chatbot
    • Integrated Zalo ZNS
    • Voice Brandname & SMS Brandname
  • Resources 
    • Blog
    • Hướng dẫn sử dụng
    • Tải ứng dụng
    • NPS - Khảo sát hài lòng
    • Quản lý dữ liệu khách hàng
    • Tương tác đa kênh
    • Marketing Hub
    • Chính sách đại lý
  • Login
  • …  
    • Solutions 
      • Omnichannel Customer Service
      • Omnichannel Retail Solution
      • Omnichannel Chat
      • Call Center for Chains
      • Loyalty Program
    • Products 
      • AntCRM Omnichannel Software
      • Call Center AntRing
      • Automation AntBot
    • Industry 
      • Case Study
      • Chuỗi Bán Lẻ
      • Chuỗi thực phẩm và giải khát
      • Telesales bất động sản
      • Thương mại điện tử
      • Chuỗi ngành dịch vụ
      • Chuỗi du lịch
      • Chuỗi Y tế và dược phẩm
      • Chuỗi giáo dục
      • Retail Banking
      • Phân phối và đại lý
    • Integration 
      • APIs Integration
      • Integrated Partner
      • AntBuddy SDKs
      • Integration Magento eCommerce
      • Integration KiotViet
      • Integrated POS
      • Integrated Salesforce
      • Integrated Chatbot
      • Integrated Zalo ZNS
      • Voice Brandname & SMS Brandname
    • Resources 
      • Blog
      • Hướng dẫn sử dụng
      • Tải ứng dụng
      • NPS - Khảo sát hài lòng
      • Quản lý dữ liệu khách hàng
      • Tương tác đa kênh
      • Marketing Hub
      • Chính sách đại lý
    • Login
  •  
    • EN
    • VN
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    Omnichannel Retail Management Solution

    Synchronize Online and Offline sales system

    Try Now
  • Centralized management of Omnichannel orders

    • Optimize the operation and manage the Omnichannel retail process on the AntBuddy Omnichannel platform.
    • Make orders and manage multi-channel orders right on AntCRM to help businesses save time & operator.

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    Ordering through Call Center

    • Use AntRing - Call Center for Chain or integrate with business existing Call Center
    • Receive calls from AntRing and place orders directly from the AntCRM with full information such as: product list, unit price, inventory and promotions that are set up or synchronized with ERP, POS.
    • The interface for ordering is the simplest and most convenient for agent to answer the phone and create orders quickly.
    • Popup calls with full customer and order information, order history to help agent respond to customers fastest and most accurately.
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    Sync orders via Zalo OA

    • Customers can chat with agent, order directly from Zalo OA and pay by Zalo Pay.
    • Orders will automatically sync to CRM to help agent easily query, process and report.
    • Increase conversion rates with the Zalo ZNS feature, allowing businesses to directly reach customers through messages even if customers have not clicked interested.
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    Easily to centralized manage Market Place orders

    • Sync orders from e-commerce platforms (Shopee, Lazada, Tiki,...) and other Market Places (Grab, Now,...) to AntCRM, helping businesses to manage orders centrally and capture the entire business.
    • Quick information query right at AntCRM helps Agent respond to customers immediately.
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    Receive orders from Web & Mobile Apps

    Synchronous integration with the enterprise's E-Commerce D2C system is flexible and simple:

    • Record orders from the business's Website & Mobile App .
    • Orders will be pushed to CRM and distributed to agent to process, order confirmation can be proactively called by agent or automated via SMS or even by automated calls.
    • Through two-way synchronization will help agent process orders conveniently while ensuring customers can get full information their orders 
  • Consistent connection between Online sales system and Offline stores

    Create seamless sales experience chain, optimizing customer experience.

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    Two-way POS data synchronization

    • Orders are centrally managed at AntCRM and synchronized with POS.
    • Operations teams all know order, delivery, and reporting information on their own tools (CRM for Call Center and POS for stores).
    • No need to spend a lot of time training employees to use the new system.
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    Preview & Print order

    • AntCRM supports order preview to help agent quickly review and close orders with customers.
    • Support printing orders directly from the browser connected to the printer (support printing with receipt printer).
    • Order printing form can be customized according to the needs of each business.
  • Connecting touchpoints - Increasing upsale

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    Sale report by Channels

    Report sales statistics all channels
    • Total order quantity.
    • Total revenue.
    • Average order value.

    Contact us
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    Delivery Report

    Detailed delivery report
    • Shipper.
    • Time Order.
    • Delivery time.
    • Delivery completion time.

    Contact us
  • Capture order status with just 2 seconds scrolling through the report screen

    Kanban board always updates order status in real time

    Drag and drop interface for easy updates.

    Sound notification automatically after get new order

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  • Omnichannel sales - Fast and effective

    with Mobile App - AntBuddy Omnichannel Center

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    1. Customer data management

    • Record, update and track customer information and omnichannel interaction history at any time on Mobile App.
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    1. Manage and make calls

    • Contact customers with the business's call center right on mobile devices, the call will be recorded on CRM.
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    1. Multi- channels interactions

    • Record and process all customer conversations across all interactive channels, keeping information up to date with powerful Push Notifications.
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    1. Create and record transactions

    • Create and update transactions easily with Mobile App, synchronized across all channels to help process customers' orders quickly.
  • Manage Omnichannel Retail 

    Synchronize customer experience

    Try Now
  • Basic Cloud Service Price List

    * The following fee does not include consulting, service initialization and training fees, if any

    ** Fees apply when billing for a 12 month cycle

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    Telesales Outbound

     

    Used for the sales room by phone, net call out

    100,000 VND

    / Account / Month

    SELECT
    • Lead/Contact/Account Management

    • AntRing Call Center

    • Click to Call from AntCRM

    • Pop Up customer information & interaction history

    • Sales opportunity management

    • Manage and remind Task

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    Telesales Inbound & Outbound

    Apply for Sales Call Center

    170,000 VND

    / Account / Month

    SELECT
    • Outbound Telesales Included

    • Channel Call Center AntRing

    • Routing incoming calls by skill, sequence, free time, last call

    • Routing by store location

    * Basic package supports integration of 01 page per channel (Facebook Fanpage, Zalo Official Account, Live chat) and 02 Automation processes.

    Recommended

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    Omnichannel Retail

     

    Use for Omnichannel Retail room

    300,000 VND

    / Account / Month

    SELECT
    • Included Inbound & Outbound Telesale

    • Telesales campaign

    • SMS Marketing Campaign

    • Email Marketing Campaigns (Mailchimp integration)

    • Omni - Facebook Fanpage

    • Omni - Facebook Messenger

    • Omni - Live Chat

    • Omni - Zalo OA

    • Omni - Email

    • Automation - Unlimited automation

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    System integration

     

    Cho các chuỗi lớn

    đa kênh đa kênh

    Price

    Contact Us

    SELECT
    • Omni - Instagram

    • Integrated Marketing Module

    • ERP system integration

    • Integrated POS sales

    • Web Ecommerce Integration

    • Mobile App Integration

    • Trade Zone - Service Zone

    • Order interface

    • Increase the number of Fanpage, Zalo OA, Webchat

    • Transfer data via APsI (SMS, App, Web, ...)

    • Mobile Application AntBuddy

  • Connecting touchpoints - Increasing upsale​

    Contact Us

    📍 R. 108, 5-7 Hoang Viet St, W. 4, D. Tân Bình, HCM.
    📍 Floor 2, 1 Nguyễn Cao Luyện, W. An Hải Bắc, D. Sơn Trà, Đà Nẵng.
    07:00 - 21:30 from Monday - Sunday
    089.811.2388 (ext - 1)
    089.811.2388 (ext - 1)
    info@antbuddy.com
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AntBuddy JSC

📍89/26, Street 59, W.14, D. Gò Vấp, HCM

☎️ +84898112388

📩 info@antbuddy.com

 

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