Integrated Omnichannel Customer Service Solution
Consistent - Throughout - Fluent Experience
4 Steps to standardize the Customer Service progress
Step 1: Integrated Channels
Capture every touch point between customers and businesses
- Integrated all communication and customer interaction channels into the AntBuddy Omnichannel operating platform.
- Customer service staff respond right on one screen with full information without switching back and forth between different tools.
Step 2: Customer 360
Identify and update customer information immediately
- Customer information is stored directly on AntCRM, or integrated and synchronized with data from 3rd party platforms such as: ERP, CDP, POS, Website, ...
- As soon as there is an interaction with a customer, customer information is displayed on the working screen through Popup to help staff take better care of customers and enhance customer experience
Step 3: Ticket
Record complaints immediately, solve the case quickly
- Requests and complaints of customers at multi-channel are automatically recorded in Ticket - service request.
- Tickets are classified at many levels, combining SLA (commitment to service quality), Alarm/Alert (reminder/warning) and Escalate (promotion) to ensure not to miss any cases
Step 4: Customer’s feedback
Ensure customer satisfaction in even the smallest elements
- Surveying the level of customer satisfaction at multi-channel helps customers feel comfortable in responding to service quality.
- Businesses are flexible in recording customer feedback
AntBuddy Omnichannel Center
Call-center Mobile App for Customer Service
Customer data management
- ● Record and update customer information.
- ● Monitor multi-channel interaction history at any time on Mobile App
Manage & make calls
- ● Contact customers using your business's call center right on your mobile device.
- ● Calls are recorded right on the CRM
.
Push Notification
- ● Record and process all customer conversations through all interactive channels.
- ● Keep information up to date with powerful Push Notifications
Handling cases with Ticket
- ● Easily create Tickets for instant recording and processing on the Mobile App.
- ● Don't miss any customer feedback
.
Basic Cloud Service Price List
* The following fee does not include consulting, service initialization and training fees, if any
** Fees apply when billing for a 12 month cycle
Ticket
Handling customer cases for internal departments that do not directly provide customer care
100,000 VND
/ Account / Month
● Ticket Component
● Ticket Report
● Creating Tickets via APIs
● SLA - commitment to quality
● Escalate alerts & reminders in multiple levels
● Manage case list
Manage ● Contacts/AccountsNotifications via browser, email & OTT platform
Omnichannel Customer Care
For Omnichannel department
320,000 VND
/ Account / Month
● Including Ticket service
● Including Call Center service *
● Click to call from AntCRM
● Popup customer information & interaction history
● Omni - FB Fanpage
● Omni - FB Messenger
● Omni - Live chat
● Omni chat - Zalo OA
● Omni - Email
● Automation
* Basic package supports integration of 01 page per channel (Facebook Fanpage, Zalo Official Account, Live chat) and 02 Automation processes.
*Cost for Call Center
Loyalty customer
for Big Business
670,000 VND
/ Account / Month
● Including multi-channel customer care
● Loyalty customer program
● Accumulate points by product
● Send/receive two-way SMS
● Happy Birthday
● Manage ranks, promotions, and downgrades of members
Redeem gift
* Lucky draw
* Website and Apps integration
* Need to use multi-channel customer care component
Other integrations
Price/ Contact Us
● Omni - Instagram
● NPS - Net Promoter Score
● Shared Email Inbox
● SMS brandname
● Automation
● Increase the number of Fanpage, Zalo OA, Webchat
● Integrated ZNS
● QM module to control call quality
● Transfer data via APIs (SMS, Apps, Web, Call,...)
● Knowledge Base system
AntBuddy mobile app
