The current situation businesses are facing
Use multiple-communication channels on different platforms
Place orders on an intermediary platform
Suspend receiving Chat to handle backlog conversations or other requests (similar to the Queue feature on Call Center)
Not only can create general quick replies, but can also create regular replies for specific posts on Facebook Fanpage
Mobile Omnichannel chat
Integrate interactive channels of businesses such as Facebook Fanpage, Zalo OA, Website chat, …
* The following fee does not include consulting, service initialization and training fees, if any
** Fees apply when billing for a 12 month cycle
Used for Customer Service Department
/ Account / Month
Lead, Contact, Account Management
Integrate Facebook Fanpage.
Integrated Zalo Official Account.
Instagram for Business integration.
Integrated Website Live Chat.
+ Session history.
+ Session statistics by Agents.+ Session statistics by hour.+ Session statistics by day.
+ Session statistics by channel.
Use for Omnichannel Retail room
Omni - Facebook Fanpage
Omni - Facebook Messenger
Omni - Live Chat
Omni - Zalo OA
Omni - Email
Automation - Unlimited automation
Omnichannel Customer Service
Use for Omnichannel Customer Service room
* Basic package supports integration of 01 page per channel (Facebook Fanpage, Zalo Official Account, Live chat) and 02 Automation processes.
*Cost for Call Center see here.
📍89/26, Street 59, W.14, D. Gò Vấp, HCM
Tems of Service
Service Deployment Support
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