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  • Solutions 
    • Omnichannel Customer Service
    • Omnichannel Retail Solution
    • Omnichannel Chat
    • Call Center for Chains
    • Loyalty Program
  • Products 
    • AntCRM Omnichannel Software
    • Call Center AntRing
    • Automation AntBot
  • Industry 
    • Chuỗi Bán Lẻ
    • Chuỗi thực phẩm và giải khát
    • Telesales bất động sản
    • Thương mại điện tử
    • Chuỗi ngành dịch vụ
    • Chuỗi du lịch
    • Chuỗi Y tế và dược phẩm
    • Chuỗi giáo dục
    • Retail Banking
    • Phân phối và đại lý
    • Case Study
  • Integration 
    • APIs Integration
    • Integrated Partner
    • AntBuddy SDKs
    • Integration Magento eCommerce
    • Integration KiotViet
    • Integrated POS
    • Integrated Salesforce
    • Integrated Chatbot
    • Integrated Zalo ZNS
    • Voice Brandname & SMS Brandname
  • Resources 
    • Blog
    • Hướng dẫn sử dụng
    • Tải ứng dụng
    • NPS - Khảo sát hài lòng
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  • Login
  • …  
    • Solutions 
      • Omnichannel Customer Service
      • Omnichannel Retail Solution
      • Omnichannel Chat
      • Call Center for Chains
      • Loyalty Program
    • Products 
      • AntCRM Omnichannel Software
      • Call Center AntRing
      • Automation AntBot
    • Industry 
      • Chuỗi Bán Lẻ
      • Chuỗi thực phẩm và giải khát
      • Telesales bất động sản
      • Thương mại điện tử
      • Chuỗi ngành dịch vụ
      • Chuỗi du lịch
      • Chuỗi Y tế và dược phẩm
      • Chuỗi giáo dục
      • Retail Banking
      • Phân phối và đại lý
      • Case Study
    • Integration 
      • APIs Integration
      • Integrated Partner
      • AntBuddy SDKs
      • Integration Magento eCommerce
      • Integration KiotViet
      • Integrated POS
      • Integrated Salesforce
      • Integrated Chatbot
      • Integrated Zalo ZNS
      • Voice Brandname & SMS Brandname
    • Resources 
      • Blog
      • Hướng dẫn sử dụng
      • Tải ứng dụng
      • NPS - Khảo sát hài lòng
      • Quản lý dữ liệu khách hàng
      • Tương tác đa kênh
      • Marketing Hub
      • Chính sách đại lý
    • Login
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Beta
  • Solutions 
    • Omnichannel Customer Service
    • Omnichannel Retail Solution
    • Omnichannel Chat
    • Call Center for Chains
    • Loyalty Program
  • Products 
    • AntCRM Omnichannel Software
    • Call Center AntRing
    • Automation AntBot
  • Industry 
    • Chuỗi Bán Lẻ
    • Chuỗi thực phẩm và giải khát
    • Telesales bất động sản
    • Thương mại điện tử
    • Chuỗi ngành dịch vụ
    • Chuỗi du lịch
    • Chuỗi Y tế và dược phẩm
    • Chuỗi giáo dục
    • Retail Banking
    • Phân phối và đại lý
    • Case Study
  • Integration 
    • APIs Integration
    • Integrated Partner
    • AntBuddy SDKs
    • Integration Magento eCommerce
    • Integration KiotViet
    • Integrated POS
    • Integrated Salesforce
    • Integrated Chatbot
    • Integrated Zalo ZNS
    • Voice Brandname & SMS Brandname
  • Resources 
    • Blog
    • Hướng dẫn sử dụng
    • Tải ứng dụng
    • NPS - Khảo sát hài lòng
    • Quản lý dữ liệu khách hàng
    • Tương tác đa kênh
    • Marketing Hub
    • Chính sách đại lý
  • Login
  • …  
    • Solutions 
      • Omnichannel Customer Service
      • Omnichannel Retail Solution
      • Omnichannel Chat
      • Call Center for Chains
      • Loyalty Program
    • Products 
      • AntCRM Omnichannel Software
      • Call Center AntRing
      • Automation AntBot
    • Industry 
      • Chuỗi Bán Lẻ
      • Chuỗi thực phẩm và giải khát
      • Telesales bất động sản
      • Thương mại điện tử
      • Chuỗi ngành dịch vụ
      • Chuỗi du lịch
      • Chuỗi Y tế và dược phẩm
      • Chuỗi giáo dục
      • Retail Banking
      • Phân phối và đại lý
      • Case Study
    • Integration 
      • APIs Integration
      • Integrated Partner
      • AntBuddy SDKs
      • Integration Magento eCommerce
      • Integration KiotViet
      • Integrated POS
      • Integrated Salesforce
      • Integrated Chatbot
      • Integrated Zalo ZNS
      • Voice Brandname & SMS Brandname
    • Resources 
      • Blog
      • Hướng dẫn sử dụng
      • Tải ứng dụng
      • NPS - Khảo sát hài lòng
      • Quản lý dữ liệu khách hàng
      • Tương tác đa kênh
      • Marketing Hub
      • Chính sách đại lý
    • Login
  •  
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    • VN
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  • Omnichannel Chat

    • Optimize support, omnichannel customer service and retail on a single platform.

    • Unified interface, intuitive and easy to use - Minimize interaction time with customers.

    • Synchronize data from AntCRM - Collect, statistics customer information quickly - Optimize the workflow for employees. 

    • Ensure a seamless customer experience - Improve work productivity - Make business more efficient.

    Contact us
  • The current situation businesses are facing

    Use multiple-communication channels on different platforms

    • Using multiple communication channels with many separate platforms lead to Agents not having enough time to interact/ solve the problem for customers
    • Agents do not know the information and interaction history, purchase history, requests history of customers, leading to customers having to wait a long time to receive a response/solutions from Agents

    Place orders on an intermediary platform

    • When there is an order, Agents have to rotate to stores to place orders - leading to lack of information, incorrect ordering and delayed delivery.
    • Agents do not enough time/ information to advise on orders as well as opportunities to sell more with customers
  • In order not to miss the customer

    All-in-One Message Inbox

    Hold customers from anywhere, any time by managing conversations from Websites, social channels like Facebook, Zalo, …
    • Integrate with your Website and Mobile App.
    • Integrate with Social channels such as Facebook, Zalo,...
    • Synchronize information and interaction history, purchase history, requests.

    Team collaboration and support

    Easily collaborate between the team and support Agents for each customer interaction page
    • Add groups and support agents to the page.
    • Separate functions for support agents .
    • Set permissions to view and manipulate conversations between support Agents.
    • Distributing, transferring in charge of groups (similar to the Ticket feature).

    Automated Distribute 

    Automatically distribute customer conversations to support Agents
    • Priority is given to Agents in charge of customers.
    • Sequential or random assignment mode.
    • Only applicable for online Agents or all.
    • Automatic assignment by keyword.

    Search and filter conversations

    Don't miss any conversations and easily control performance
    • Filter conversations by groups, support Agents.
    • The number of uncompleted conversations per Agent.
    • Filters by conversation properties.
    • Filter conversations by tag.

    Interaction history

    Easily tracking customer interaction history on CRM
    • Conversation history.
    • Call history.
    • Email and SMS sending history.
    • Transaction list.
    • List of requests

    Integrate Chatbot to support automation

    Integrate Chatbot (Manychat) to automate operations for Agents.
    • Synchronize and enable automated scripting (flow) directly from AntCRM.
    • Automatically collect information from Chatbot and enrich customer data.
    • Update customers, create automatic tasks for processing Agents.
  • Omnichannel Chat with AntBuddy Omnichannel
  • Advanced Features

    Categorize conversations by label
    Create and label each customer conversation session for classification and statistics.
    Arrange conversation
    Sort conversations by newest or oldest to facilitate support.
    Multi-data manipulation
    Select multiple conversations at once and perform dynamic actions (transfer, mark done).
    Pause receiving Chat

    Suspend receiving Chat to handle backlog conversations or other requests (similar to the Queue feature on Call Center)

    Hide, Edit, Delete Comments
    Actions to hide, edit, delete comments directly on AntCRM (no need to switch to the Facebook interface).
    Regular replies

    Not only can create general quick replies, but can also create regular replies for specific posts on Facebook Fanpage

  • Report & Statistic

    Detailed statistical reports with charts by Agents, time-frame, date and interactive channel

    Report Agents working time (session, pause, number of sessions handled)

  • Mobile Omnichannel chat

    Receive and interact multi-channel with customers right on mobile with Mobile App of AntBuddy Omnichannel

    1. Omnichannel chat support

    • Integrate interactive channels of businesses such as Facebook Fanpage, Zalo OA, Website chat, …

    1. Quick interaction

    • Receive notifications when customers contact, respond to customers quickly with utilities such as tagging, sample messages, emoji, ...
    1. Full archive information

    • All customer interactions on Omnichannel chat are stored on CRM for easy tracking, control, and analysis
    1. Powerful Push Notifications

    • Get instant notifications as soon as a customer contacts with powerful Push Notification, without missing any customer interactions.
  • Service price list for Outstanding Solutions

    * The following fee does not include consulting, service initialization and training fees, if any

    ** Fees apply when billing for a 12 month cycle

    Omnichannel Chat

     

    Used for Customer Service Department

    300,000 VND

    / Account / Month

    Buy
    • Lead, Contact, Account Management

    • Integrate Facebook Fanpage.

    • Integrated Zalo Official Account.

    • Instagram for Business integration.

    • Integrated Website Live Chat.

    • Integrating Youtube

    • Telegram Integration

    • Omni report:

    + Session history.

    + Session statistics by Agents.
    + Session statistics by hour.
    + Session statistics by day.

    + Session statistics by channel.

    Omnichannel Retail

     

    Use for Omnichannel Retail room

    300,000 VND

    / Account / Month

    Buy
    • Omni - Facebook Fanpage

    • Omni - Facebook Messenger

    • Omni - Live Chat

    • Omni - Zalo OA

    • Omni - Email

    • Automation - Unlimited automation

    Omnichannel Customer Service

    Use for Omnichannel Customer Service room

    320,000 VND

    / Account / Month

    Buy
    • Tickets are included
    • Popup customer information & interaction history
    • Omni - FB Fanpage
    • Omni - FB Messenger
    • Omni - Live chat
    • Omni chat - Zalo OA
    • Omni - Email
    • Automation - automation

    * Basic package supports integration of 01 page per channel (Facebook Fanpage, Zalo Official Account, Live chat) and 02 Automation processes.

    System integration

     

    Used for Customer Service Department

    Price

    Contact Us

    Contact us

     

    • Includes Call Center *
    • NPS - Net Promoter Score
    • Shared Email Inbox
    • SMS brandname
    • Automation Component
    • Increase the number of Fanpage, Zalo OA, Webchat
    • ZNS integration
    • QM module controls call quality, multi-channel conversation
    • Transfer data via APIs (SMS, Apps, Web, Call,...)
    • Knowledge Base system - knowledge base system
    • AntBuddy mobile application

    *Cost for Call Center see here.

     

     

  • Connecting touchpoints - Increasing upsale​

    Contact Us

    Contact Us
    📍 R. 108, 5-7 Hoang Viet St, W. 4, D. Tân Bình, HCM.
    📍 Floor 2, 1 Nguyễn Cao Luyện, W. An Hải Bắc, D. Sơn Trà, Đà Nẵng.
    07:00 - 21:30 from Monday - Sunday
    089.811.2388 (ext - 1)
    089.811.2388 (ext - 1)
    info@antbuddy.com

Công ty cổ phần AntBuddy

📍89/26, Street 59, W.14, D. Gò Vấp, HCM

☎️ 089.811.2388

📩 tech@antbuddy.com

 

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