Omnichannel Chat
Optimize support, omnichannel customer service and retail on a single platform.
Unified interface, intuitive and easy to use - Minimize interaction time with customers.
Synchronize data from AntCRM - Collect, statistics customer information quickly - Optimize the workflow for employees.
Ensure a seamless customer experience - Improve work productivity - Make business more efficient.
In order not to miss the customer
All-in-One Message Inbox
Hold customers from anywhere, any time by managing conversations from Websites, social channels like Facebook, Zalo, …
Integrate with your Website and Mobile App.
Integrate with Social channels such as Facebook, Zalo,...
Synchronize information and interaction history, purchase history, requests.
Team collaboration and support
Easily collaborate between the team and support Agents for each customer interaction page
Add groups and support agents to the page.
Separate functions for support agents .
Set permissions to view and manipulate conversations between support Agents.
Distributing, transferring in charge of groups (similar to the Ticket feature).
Automated Distribute
Automatically distribute customer conversations to support Agents
Priority is given to Agents in charge of customers.
Sequential or random assignment mode.
Only applicable for online Agents or all.
Automatic assignment by keyword.
Search and filter conversations
Don't miss any conversations and easily control performance
Filter conversations by groups, support Agents.
The number of uncompleted conversations per Agent.
Filters by conversation properties.
Filter conversations by tag.
Interaction history
Easily tracking customer interaction history on CRM
Conversation history.
Call history.
Email and SMS sending history.
Transaction list.
List of requests
Integrate Chatbot to support automation
Integrate Chatbot (Manychat) to automate operations for Agents.
Synchronize and enable automated scripting (flow) directly from AntCRM.
Automatically collect information from Chatbot and enrich customer data.
Update customers, create automatic tasks for processing Agents.
Advanced Features
Categorize conversations by label
Create and label each customer conversation session for classification and statistics.
Arrange conversation
Sort conversations by newest or oldest to facilitate support.
Multi-data manipulation
Select multiple conversations at once and perform dynamic actions (transfer, mark done).
Pause receiving Chat
Suspend receiving Chat to handle backlog conversations or other requests (similar to the Queue feature on Call Center)
Hide, Edit, Delete Comments
Actions to hide, edit, delete comments directly on AntCRM (no need to switch to the Facebook interface).
Regular replies
Not only can create general quick replies, but can also create regular replies for specific posts on Facebook Fanpage
Report & Statistic
Detailed statistical reports with charts by Agents, time-frame, date and interactive channel
Report Agents working time (session, pause, number of sessions handled)
Mobile Omnichannel chat
Receive and interact multi-channel with customers right on mobile with Mobile App of AntBuddy Omnichannel
Omnichannel chat support
Integrate interactive channels of businesses such as Facebook Fanpage, Zalo OA, Website chat, …
Quick interaction
- Receive notifications when customers contact, respond to customers quickly with utilities such as tagging, sample messages, emoji, ...
Full archive information
- All customer interactions on Omnichannel chat are stored on CRM for easy tracking, control, and analysis
Powerful Push Notifications
- Get instant notifications as soon as a customer contacts with powerful Push Notification, without missing any customer interactions.
Service price list for Outstanding Solutions
* The following fee does not include consulting, service initialization and training fees, if any
** Fees apply when billing for a 12 month cycle
Omnichannel Chat
Used for Customer Service Department
300,000 VND
/ Account / Month
Lead, Contact, Account Management
Integrate Facebook Fanpage.
Integrated Zalo Official Account.
Instagram for Business integration.
Integrated Website Live Chat.
Integrating Youtube
Telegram Integration
Omni report:
+ Session history.
+ Session statistics by Agents.
+ Session statistics by hour.
+ Session statistics by day.+ Session statistics by channel.
Omnichannel Retail
Use for Omnichannel Retail room
300,000 VND
/ Account / Month
Omni - Facebook Fanpage
Omni - Facebook Messenger
Omni - Live Chat
Omni - Zalo OA
Omni - Email
Automation - Unlimited automation
Omnichannel Customer Service
Use for Omnichannel Customer Service room
320,000 VND
/ Account / Month
- Tickets are included
- Popup customer information & interaction history
- Omni - FB Fanpage
- Omni - FB Messenger
- Omni - Live chat
- Omni chat - Zalo OA
- Omni - Email
- Automation - automation
* Basic package supports integration of 01 page per channel (Facebook Fanpage, Zalo Official Account, Live chat) and 02 Automation processes.
System integration
Used for Customer Service Department
Price
Contact Us
- Includes Call Center *
- NPS - Net Promoter Score
- Shared Email Inbox
- SMS brandname
- Automation Component
- Increase the number of Fanpage, Zalo OA, Webchat
- ZNS integration
- QM module controls call quality, multi-channel conversation
- Transfer data via APIs (SMS, Apps, Web, Call,...)
- Knowledge Base system - knowledge base system
- AntBuddy mobile application
*Cost for Call Center see here.
