AntBuddy Loyalty Solution
Always understand customers
Retain customers at every touchpoints
Build & manage loyalty programs easily
Increase revenue with minimal costs by marketing to the right people at the right time.
Highlighted features
Multi-channel support
mmmmmmmDirect integration into AntCRM helps to record all customer transactions and requests from any communication channel to ensure no touchpoints are missed
Customers can easily accumulate points, redeem gifts, query via channels:- Calls to Call Center
- Query via SMS
- Chat with employees via Social Media such as: Facebook, Zalo, etc
- Query from Website, Mobile Apps, …
Earn points to redeem gifts and rank members
Replace the traditional way of accumulating points, no need to download the app or use a membership card, but you can still accumulate points with just a phone number:
- Multi-channel earning mechanism: Call Center, Website, Mobile Apps, Omni-chat,...
- Accumulate points dynamically by product, by campaign, by cycle, by tier.
- Set member rank, accumulated points to reach rank, raise, decrease, re-rank, reset points automatically.
- Automatically SMS to customers when close to the deadline for rating and notifying the customer's membership level.
- Quick support for Agent about current tier as well as member's accumulated information and redemption history.
Automation - Save time, increase productivity
With Automation, businesses are free to "be creative" to have appropriate automation rules such as:
- Happy birthday.
- Schedule automation to send CTKM to customers.
- Send notification of scores, ratings, missing points.
- Automatically take care of customers based on different products, brands and cycles.
- And more.
Accumulate points to redeem gifts through scratch code / QR Code
Support customers to accumulate points by scanning QR code
QR codes in the form of scratch cards or printed directly on products of businesses or from promotional gifts for customers.
Simultaneously combine anti-counterfeiting stamp + traceability.
In the future, support to accumulate points from: Zalo OA, Zalo Mini App, Ecommerce Mobile App, etc
Basic Cloud Service Price List
* Use the Omnichannel Customer Service Solution to activate Loyalty (see component details by clicking on the respective component's title)
** The following fee does not include consulting, service initialization and training fees, if any
*** Fees apply when paying for a 12-month cycle
Omnichannel Customer Service
Apply for Omnichannel Care department
300,000 VND
/ Account / Month
● Tickets included
● Includes Call Center *
● Click to Call from AntCRM
● Popup customer information & interaction history
● Omni - FB FanPage
● Omni - FB Messenger
● Omni - Live chat
● Omni chat - Zalo OA
● Omni - Email
● Automation - automation
* Basic package supports integration of 01 page per channel (Facebook Fanpage, Zalo Official Account, Live chat) and 02 Automation processes.
*Cost for Call Center see here.
Đề nghị
Loyalty Program
Apply for Big brand
670,000 VND
/ Account / Month
● Including Omni-channel customer service
● Loyalty Program
● Accumulate points by product
● Send/receive two-way SMS
● Happy Birthday
● Manage rank, promotion, and downgrade of members
● Redeem gifts
* Lucky draw
* Website and Apps integration
* Need to use Omnichannel Customer Service
Other integration
Price / Conatct Us
● SMS brandname
● Automation
●Increase the number of pages
● Fanpage, Zalo OA, Webchat
● Integrated ZNS
● Call quality control QM module
● Data transfer via APIs (SMS, Apps, Web, Call,...)
● Knowledge Base system
● AntBuddy Mobile App
