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    • Solutions 
      • Omnichannel Customer Service
      • Omnichannel Retail Solution
      • Omnichannel Chat
      • Call Center for Chains
      • Loyalty Program
    • Products 
      • AntCRM Omnichannel Software
      • Call Center AntRing
      • Automation AntBot
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      • Case Study
      • Chuỗi Bán Lẻ
      • Chuỗi thực phẩm và giải khát
      • Telesales bất động sản
      • Thương mại điện tử
      • Chuỗi ngành dịch vụ
      • Chuỗi du lịch
      • Chuỗi Y tế và dược phẩm
      • Chuỗi giáo dục
      • Retail Banking
      • Phân phối và đại lý
    • Integration 
      • APIs Integration
      • Integrated Partner
      • AntBuddy SDKs
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      • Integration KiotViet
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      • Voice Brandname & SMS Brandname
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  • Solutions 
    • Omnichannel Customer Service
    • Omnichannel Retail Solution
    • Omnichannel Chat
    • Call Center for Chains
    • Loyalty Program
  • Products 
    • AntCRM Omnichannel Software
    • Call Center AntRing
    • Automation AntBot
  • Industry 
    • Case Study
    • Chuỗi Bán Lẻ
    • Chuỗi thực phẩm và giải khát
    • Telesales bất động sản
    • Thương mại điện tử
    • Chuỗi ngành dịch vụ
    • Chuỗi du lịch
    • Chuỗi Y tế và dược phẩm
    • Chuỗi giáo dục
    • Retail Banking
    • Phân phối và đại lý
  • Integration 
    • APIs Integration
    • Integrated Partner
    • AntBuddy SDKs
    • Integration Magento eCommerce
    • Integration KiotViet
    • Integrated POS
    • Integrated Salesforce
    • Integrated Chatbot
    • Integrated Zalo ZNS
    • Voice Brandname & SMS Brandname
  • Resources 
    • Blog
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    • Tải ứng dụng
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      • Omnichannel Customer Service
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      • Omnichannel Chat
      • Call Center for Chains
      • Loyalty Program
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      • Call Center AntRing
      • Automation AntBot
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      • Case Study
      • Chuỗi Bán Lẻ
      • Chuỗi thực phẩm và giải khát
      • Telesales bất động sản
      • Thương mại điện tử
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      • Chuỗi du lịch
      • Chuỗi Y tế và dược phẩm
      • Chuỗi giáo dục
      • Retail Banking
      • Phân phối và đại lý
    • Integration 
      • APIs Integration
      • Integrated Partner
      • AntBuddy SDKs
      • Integration Magento eCommerce
      • Integration KiotViet
      • Integrated POS
      • Integrated Salesforce
      • Integrated Chatbot
      • Integrated Zalo ZNS
      • Voice Brandname & SMS Brandname
    • Resources 
      • Blog
      • Hướng dẫn sử dụng
      • Tải ứng dụng
      • NPS - Khảo sát hài lòng
      • Quản lý dữ liệu khách hàng
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  • Integrated Zalo ZNS

    Businesses may easily reach Zalo users through Zalo OA with multimedia messages by integrating AntCRM with Zalo ZNS messaging service.

    Learn More
  • Why have to combine AntCRM and Zalo ZNS?

    Because of the development of society, connection & interaction channels are growing. This led to the challenge for businesses to spread their awareness over multi-channels. With the popularity of Zalo, ZNS message service is created and aims to bring convenience for businesses. The integrate of Zalo ZNS into AntCRM will help:

    Diverse interactive channels

    Allow businesses to interact with customers instantly from AntCRM using Zalo OA

    Increase reach rate

     

    Accessible multimedia messaging, with more than 50 million users each month

    Client retention

     

    Keeping in touch with the latest updates assists retain customers and increase loyalty

    Cost savings

     

    A Zalo ZNS message costs much less than a traditional SMS message

  • The difference between Follower and ZNS messages

    Zalo ZNS

    • Use the Customer's Phone Number to send a message.
    • Even if the user has not clicked on an interested Zalo OA, still send a message to the user.
    • Message templates have to be approved by Zalo before sending. 
    • Viewing status and failover when not sending are supported.
    • In the message, there is a support action button.
    • There is a fee for each successful message sent

    Follower

    • Messages are only allowed to be sent  to customers who have texted before.
    • The content of the message can be customized according to the demands of the business.
    • Messages in multiple formats.
    • Allows you to attach files, images, videos, etc.
    • Charge for sending messages with more than one active message
  • Quick and easy function

    With the integration of Zalo ZNS into AntCRM, Agents work becomes faster and easier than ever:
    • Click and select a message template to send immediately.
    • Automatically mapping customer information to content.
    • Get instant results at AntCRM.
    • Detailed and complete sending history.
    Note: Message templates need to be approved by Zalo before sending.
  • Failover channel to send messages on failure

    Support failover channel to send information to customers in case of unsuccessful sending of ZNS messages via SMS Brandname, ensuring the highest reaching rate to customers*.
     

    * Depends on the customer's device status and carrier.
  • ZNS combines Automation

    With Automation on AntCRM, you can now automatically send ZNS messages to customers based on preset conditions:
    • Send notification messages (transactions, orders, ...)
    • Send customer service messages
    • And more
    Note: message templates need to be approved by Zalo before sending.
  • ZNS Message Campaign

    Combine campaigns on AntCRM to send bulk messages to customers and get detailed reports
    • Create a new campaign.
    • Approve, refuse with specific reasons.
    • Get detailed reports on AntCRM.
  • Create a new ZNS campaign

    Flexible customer source for the campaign
    • Filter the available customer source on AntCRM via Lead / Contact / Account with filters.
    • Import customer list by phone number or customer code.
      Identify and remove invalid customers.
    • Easily select the available message templates, and the system automatically maps information to send out
    Note: message templates need to be approved by Zalo before sending.
  • ZNS campaign report

    Detailed campaign reports
    • The number of clients, the number of ZNS messages delivered successfully or unsuccessfully.
    • Detailed reports of customers receiving messages.
    • Report detailed message list, and delivery status with error description if sending failed.
    • Diagram of analysis
  • Why should companies use Zalo ZNS combined with AntBuddy Omnichannel?

    Active interaction

     
    Send information to Zalo users that do not need to care about Zalo OA.

    Two-way interaction

     
    Two-way interaction between businesses and customers through buttons (CTA)

    Attractive content

     
    Outstanding advantages over SMS are multimedia messages, supporting images, and multi-content

    Easy to measure

     
    Measure the rate of messages received and read through Zalo's API

    Multi-channel communication

    Add an integrated customer communication channel to the AntBuddy Omnichannel system
  • Connecting touch points - Increase in up Sale​

    Contact Us

    Contact Us
    📍 R. 108, 5-7 Hoang Viet St, W. 4, D. Tân Bình, HCM.
    📍 Floor 2, 1 Nguyễn Cao Luyện, W. An Hải Bắc, D. Sơn Trà, Đà Nẵng.
    07:00 - 21:30 from Monday - Sunday
    089.811.2388 (ext - 1)
    089.811.2388 (ext - 1)
    info@antbuddy.com

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☎️ 089.811.2388

📩 tech@antbuddy.com

 

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