Because of the development of society, connection & interaction channels are growing. This led to the challenge for businesses to spread their awareness over multi-channels. With the popularity of Zalo, ZNS message service is created and aims to bring convenience for businesses. The integrate of Zalo ZNS into AntCRM will help:
Diverse interactive channels
Allow businesses to interact with customers instantly from AntCRM using Zalo OA
Increase reach rate
Accessible multimedia messaging, with more than 50 million users each month
Keeping in touch with the latest updates assists retain customers and increase loyalty
A Zalo ZNS message costs much less than a traditional SMS message
The difference between Follower and ZNS messages
Use the Customer's Phone Number to send a message.
Even if the user has not clicked on an interested Zalo OA, still send a message to the user.
Message templates have to be approved by Zalo before sending.
Viewing status and failover when not sending are supported.
In the message, there is a support action button.
There is a fee for each successful message sent
Messages are only allowed to be sent to customers who have texted before.
The content of the message can be customized according to the demands of the business.
Messages in multiple formats.
Allows you to attach files, images, videos, etc.
Charge for sending messages with more than one active message
Quick and easy function
With the integration of Zalo ZNS into AntCRM, Agents work becomes faster and easier than ever:
Click and select a message template to send immediately.
Automatically mapping customer information to content.
Get instant results at AntCRM.
Detailed and complete sending history.
Note: Message templates need to be approved by Zalo before sending.
Failover channel to send messages on failure
Support failover channel to send information to customers in case of unsuccessful sending of ZNS messages via SMS Brandname, ensuring the highest reaching rate to customers*.
* Depends on the customer's device status and carrier.
ZNS combines Automation
With Automation on AntCRM, you can now automatically send ZNS messages to customers based on preset conditions: