Integrated Zalo ZNS
Businesses may easily reach Zalo users through Zalo OA with multimedia messages by integrating AntCRM with Zalo ZNS messaging service.
Why have to combine AntCRM and Zalo ZNS?
Because of the development of society, connection & interaction channels are growing. This led to the challenge for businesses to spread their awareness over multi-channels. With the popularity of Zalo, ZNS message service is created and aims to bring convenience for businesses. The integrate of Zalo ZNS into AntCRM will help:
Diverse interactive channels
Allow businesses to interact with customers instantly from AntCRM using Zalo OA
Increase reach rate
Accessible multimedia messaging, with more than 50 million users each month
Client retention
Keeping in touch with the latest updates assists retain customers and increase loyalty
Cost savings
A Zalo ZNS message costs much less than a traditional SMS message
Quick and easy function
With the integration of Zalo ZNS into AntCRM, Agents work becomes faster and easier than ever:
Click and select a message template to send immediately.
Automatically mapping customer information to content.
Get instant results at AntCRM.
Detailed and complete sending history.
Note: Message templates need to be approved by Zalo before sending.
Failover channel to send messages on failure
Support failover channel to send information to customers in case of unsuccessful sending of ZNS messages via SMS Brandname, ensuring the highest reaching rate to customers*.
* Depends on the customer's device status and carrier.
ZNS combines Automation
With Automation on AntCRM, you can now automatically send ZNS messages to customers based on preset conditions:
Send notification messages (transactions, orders, ...)
Send customer service messages
And more
Note: message templates need to be approved by Zalo before sending.
ZNS Message Campaign
Combine campaigns on AntCRM to send bulk messages to customers and get detailed reports
Create a new campaign.
Approve, refuse with specific reasons.
Get detailed reports on AntCRM.
Create a new ZNS campaign
Flexible customer source for the campaign
Filter the available customer source on AntCRM via Lead / Contact / Account with filters.
Import customer list by phone number or customer code.
Identify and remove invalid customers.Easily select the available message templates, and the system automatically maps information to send out
Note: message templates need to be approved by Zalo before sending.
ZNS campaign report
Detailed campaign reports
The number of clients, the number of ZNS messages delivered successfully or unsuccessfully.
Detailed reports of customers receiving messages.
Report detailed message list, and delivery status with error description if sending failed.
Diagram of analysis
Why should companies use Zalo ZNS combined with AntBuddy Omnichannel?
Active interaction
Send information to Zalo users that do not need to care about Zalo OA.
Two-way interaction
Two-way interaction between businesses and customers through buttons (CTA)
Attractive content
Outstanding advantages over SMS are multimedia messages, supporting images, and multi-content
Easy to measure
Measure the rate of messages received and read through Zalo's API
Multi-channel communication
Add an integrated customer communication channel to the AntBuddy Omnichannel system
