Smart Call Center Solution for Chain
Only one number is needed for receiving and making calls
Centrally manage all calls, record at a single system, easily access and check when needed
Agents can easily perform operations such as: making orders, checking order information,... and consulting customers at the same time.
Connecting and transferring internal calls is convenient and fast
Simplify operations, increase call efficiency
Big problem
Chain enterprises are facing
Problem 1: Expenses
Problem 2: Too many contact numbers for branches
Problem 3: Outsourced system - Decentralized management
Problem 4: Individual reports - Difficulty monitoring
Highlighted features
IVR - Smart Routing
Interactive autoresponder, assist in navigating work to departments and employees quickly and efficiently
Condition smart call routing like:
Extended System Integration APIs
CallBack - Handle callback requests
All customers who contact Call Center but have not been served will be recorded:
Integrated TTS (Text to Speech)
Automated voice queries and responses (multilingual and regional accent options); support order validation, balance query, due date,...
High integration capabilities
SDK, Single Sign On (SSO), WebRTC: SDK support for app developers, integration of single-tap sign-on (SSO) and WebRTC technology.
Security through 2FA
Working time setup
Set up working hours for each switchboard, group, and department
Multiple network connection
Support for integrating multiple prefixes of all affiliated network operator, configuring receiving numbers and working in groups or employees.
Click to Call
Click to call from CRM/ERP, calls are made via Call Center
Voice Brandname
Simple, easy to use
Quick Deployment
Cost control and optimization
for Chain model
No need to spend too much initial investment costs
No need to equip complicated equipment, take advantage of available devices
Cost-optimized by volume of operations, ready to use at any scale
Easily control monthly expenses with system limit setting reports
Real-time dashboard
Easily observe and control Call Center through a real-time dashboard with full information (number of agents, number of call waiting, number of missed calls)
Optimize agents operation - Maximize sales
Take care of customers anywhere - Sell anytime
with Mobile App - AntBuddy Omnichannel Center
List of network operator
* The following fee does not include consulting, service initialization and training fees, if any
** Fees apply when paying for a 12-month cycle
/ Account / Month
● Display incoming calls
● IVR greetings
● Call Routing
● Block harassment number
● Free internal calls
● Company directory
● Voicemail feature
● 3 months call recording
● Transfer calls to mobile
● Mobile Apps
●PC Apps
● Free 02 numbers connected to the switchboard
* Refer to the basic features of the Cloud Switchboard here
Đề nghị
for the customer service room
/ Account / Month
● Includes basic features of the Cloud Switchboard
● IVR Automatic Voice Interaction
● Smart Routing
● Queue - grouping agents to receive calls
● Observation Table
● Dashboard Realtime TV
● Report Agent
●Queue Report
● Working time report
● Dedicated Softphone Application for Call Center
* Connect APIs
* Seat options for Agent
* Contact to upgrade to Pro package
* Ability to connect to Voice Brandname
for businesses using Salesforce CRM
/ Account / Month
●Including Call Center AntRing
● Receive incoming calls right on Salesforce
● Click to Call from Salesforce
● Salesforce CTI Connector
● Automated interactions like creating Lead / Contact / Account / Case
* Salesforce communication APIs
* Contact to upgrade to Pro package
/ Account / Month
Apply for the integration of Call Center AntRing with other systems such as CRM, ERP,... support
● Authentication and Login API
● Click-to-Call API from another platform
● Call List Retrieval API
● Call recording file retrieval API
* Does not include API initialization fee and connection support.
AntBuddy JSC
📍89/26, Street 59, W.14, D. Gò Vấp, HCM
☎️ +84898112388
📩 info@antbuddy.com
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