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    • Solutions 
      • Omnichannel Customer Service
      • Omnichannel Retail Solution
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      • Call Center for Chains
      • Loyalty Program
    • Products 
      • AntCRM Omnichannel Software
      • Call Center AntRing
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Beta
  • Solutions 
    • Omnichannel Customer Service
    • Omnichannel Retail Solution
    • Omnichannel Chat
    • Call Center for Chains
    • Loyalty Program
  • Products 
    • AntCRM Omnichannel Software
    • Call Center AntRing
    • Automation AntBot
  • Industry 
    • Chuỗi Bán Lẻ
    • Chuỗi thực phẩm và giải khát
    • Telesales bất động sản
    • Thương mại điện tử
    • Chuỗi ngành dịch vụ
    • Chuỗi du lịch
    • Chuỗi Y tế và dược phẩm
    • Chuỗi giáo dục
    • Retail Banking
    • Phân phối và đại lý
    • Case Study
  • Integration 
    • APIs Integration
    • Integrated Partner
    • AntBuddy SDKs
    • Integration Magento eCommerce
    • Integration KiotViet
    • Integrated POS
    • Integrated Salesforce
    • Integrated Chatbot
    • Integrated Zalo ZNS
    • Voice Brandname & SMS Brandname
  • Resources 
    • Blog
    • Hướng dẫn sử dụng
    • Tải ứng dụng
    • NPS - Khảo sát hài lòng
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    • Marketing Hub
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  • Login
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    • Solutions 
      • Omnichannel Customer Service
      • Omnichannel Retail Solution
      • Omnichannel Chat
      • Call Center for Chains
      • Loyalty Program
    • Products 
      • AntCRM Omnichannel Software
      • Call Center AntRing
      • Automation AntBot
    • Industry 
      • Chuỗi Bán Lẻ
      • Chuỗi thực phẩm và giải khát
      • Telesales bất động sản
      • Thương mại điện tử
      • Chuỗi ngành dịch vụ
      • Chuỗi du lịch
      • Chuỗi Y tế và dược phẩm
      • Chuỗi giáo dục
      • Retail Banking
      • Phân phối và đại lý
      • Case Study
    • Integration 
      • APIs Integration
      • Integrated Partner
      • AntBuddy SDKs
      • Integration Magento eCommerce
      • Integration KiotViet
      • Integrated POS
      • Integrated Salesforce
      • Integrated Chatbot
      • Integrated Zalo ZNS
      • Voice Brandname & SMS Brandname
    • Resources 
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      • Tải ứng dụng
      • NPS - Khảo sát hài lòng
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  • Smart Call Center Solution for Chain

    • Only one number is needed for receiving and making calls

    • Centrally manage all calls, record at a single system, easily access and check when needed

    • Agents can easily perform operations such as: making orders, checking order information,... and consulting customers at the same time.

    • Connecting and transferring internal calls is convenient and fast

    • Simplify operations, increase call efficiency

    Contact us
  • Big problem

    Chain enterprises are facing

    Problem 1: Expenses

    • Opening new offices and branches requires complex infrastructure to use the switchboard for the entire chain.
    • Expansion and upgrading of the existing communication system incurs large costs including: cost of deployment, operation of the switchboard, call charges, personnel costs, etc.

    Problem 2: Too many contact numbers for branches

    • Using many separate numbers for each department leads to customers having difficulty in communicating, losing time looking up number information; affect the professionalism of the business, reducing the customer experience.

    Problem 3: Outsourced system - Decentralized management

    • Using a separate, outsourced Call Center system (or no Call Center) makes internal communication difficult and inconvenient.
    • At the same time, enterprises cannot centrally manage all calls, recordings, and history, so they cannot retrieve and check necessary information.

    Problem 4: Individual reports - Difficulty monitoring

    • The individual, outsourced, reporting system does not meet the needs of the business to make the necessary decisions for optimal business operations and performance.
    • Without a real-time monitoring system, it is difficult to  monitor the actual situation and make immediate decisions for unexpected problems.
  • Highlighted features

    IVR - Smart Routing

    Interactive autoresponder, assist in navigating work to departments and employees quickly and efficiently

     

    Condition smart call routing like:

    • Customer Attributes
    • Agents Attributes
    • Waiting time
    • According to the network operator

    Extended System Integration APIs

    • AntBuddy APIs system supports Webhook, Websocket, RESTful API to help:
    • Call history query
    • Get call recording file information
    • Push information to other systems when there is a call to Call Center
    • Integrate Call Center on Salesforce CRM

    CallBack - Handle callback requests

    All customers who contact Call Center but have not been served will be recorded:

    • Sort missed calls, create callback requests
    • Smart sorting algorithm: prioritize customers who call many times and first come first
    • Automatically allocated to agents to process and record reports
    • Automatically handle if the customer calls back successfully or the agents makes a call out
    • Connect to AntCRM for processing on one interface

    Integrated TTS (Text to Speech)

    Automated voice queries and responses (multilingual and regional accent options); support order validation, balance query, due date,...

    High integration capabilities

    SDK, Single Sign On (SSO), WebRTC: SDK support for app developers, integration of single-tap sign-on (SSO) and WebRTC technology.

    Security through 2FA

    • Integrated authentication (ID) integrated MS AD, Google, Office365,...
    • Support 2FA two-factor authentication
    • Use secure connections, SSL encryption, WSS,...

    Working time setup

    Set up working hours for each switchboard, group, and department

    Multiple network connection

    Support for integrating multiple prefixes of all affiliated network operator, configuring receiving numbers and working in groups or employees.

    Click to Call

    Click to call from CRM/ERP, calls are made via Call Center

  • Voice Brandname

    • Increase awareness by displaying BRAND NAME when calling from Call Center.
    • Increase the reliability of outbound calls, thereby increasing the customer's answering rate.
    • Save the cost of buying a nice number for the hotline to call.

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    Simple, easy to use

    • Intuitive, simple interface, optimizing business operations
    • Truong likes most of the IP phones
    • Use right in the browser with WebRTC technology
    • Cross-platform support with Softphone app for Windows, MacOS, Linux
    • Mobile App Support on Android and iOS

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    Quick Deployment

    • Unlimited geographical location, quantity
    • Does not require high-tech infrastructure
    • No need for routine maintenance or replacement

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    Cost control and optimization

    for Chain model

    • No need to spend too much initial investment costs

    • No need to equip complicated equipment, take advantage of available devices

    • Cost-optimized by volume of operations, ready to use at any scale

    • Easily control monthly expenses with system limit setting reports

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  • Detailed and diverse reporting system

    Click on each photo to see the full picture

    Overview report

    Overview report

    Call statistics by number

    Call statistics by number

    Agents call statistic

    Agents call statistic

    History of call

    History of call

    Queue statistic

    Queue statistic

    Email report

    Email report

  • Real-time dashboard

    Easily observe and control Call Center through a real-time dashboard with full information (number of agents, number of call waiting, number of missed calls)

  • Optimize agents operation - Maximize sales

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  • Take care of customers anywhere - Sell anytime

    with Mobile App - AntBuddy Omnichannel Center

    Customer data management

    Record, update and track customer information and multi-channel interaction history at any time on Mobile App

    Manage & make calls

    Contact customers with the company's switchboard right on mobile devices, calls will be recorded on CRM, support Click to Call.

    Receive calls easily

    Don't miss any calls via Call Center with Mobile App's powerful Push Notification, taking advantage of mobile devices for customer service

    Full Call Center features

    Full features for Call Center such as mute, mute microphone, transfer calls with a list of employees in the company.
  • List of network operator

  • Basic Cloud Service Price List

    * The following fee does not include consulting, service initialization and training fees, if any
    ** Fees apply when paying for a 12-month cycle

    Basic Cloud switchboard

    for small business, branch, office

    30,000 VND

    / Account / Month

    Contact us

    ● Display incoming calls

    ● IVR greetings

    ● Call Routing

    ● Block harassment number

    ● Free internal calls

    ● Company directory

    ● Voicemail feature

    ● 3 months call recording

    ● Transfer calls to mobile

    ● Mobile Apps

    ●PC Apps

    ● Free 02 numbers connected to the switchboard

     

    * Refer to the basic features of the Cloud Switchboard here

    Đề nghị

    Call Center

     

    for the customer service room

    100,000 VND

    / Account / Month

    Contact us

    ● Includes basic features of the Cloud Switchboard

    ● IVR Automatic Voice Interaction

    ● Smart Routing

    ● Queue - grouping agents to receive calls

    ● Observation Table

    ● Dashboard Realtime TV

    ● Report Agent

    ●Queue Report

    ● Working time report

    ● Dedicated Softphone Application for Call Center

     

    * Connect APIs

    * Seat options for Agent

    * Contact to upgrade to Pro package

    * Ability to connect to Voice Brandname

    Call Center integrates Salesforce

    for businesses using Salesforce CRM

    350,000 VND

    / Account / Month

    Contact us

    ●Including Call Center AntRing

    ● Receive incoming calls right on Salesforce

    ● Click to Call from Salesforce

    ● Salesforce CTI Connector

    ● Automated interactions like creating Lead / Contact / Account / Case

     

    * Salesforce communication APIs

    * Contact to upgrade to Pro package

    Connect API to Call Center

    for the integration of other platforms

    100,000 VND

    / Account / Month

    Contact us

    Apply for the integration of Call Center AntRing with other systems such as CRM, ERP,... support

    ● Authentication and Login API

    ● Click-to-Call API from another platform

    ● Call List Retrieval API

    ● Call recording file retrieval API

     

    * Does not include API initialization fee and connection support.

  • Connecting touch points - Increase in up Sale​

    Contact Us

    Contact Us
    📍 R. 108, 5-7 Hoang Viet St, W. 4, D. Tân Bình, HCM.
    📍 Floor 2, 1 Nguyễn Cao Luyện, W. An Hải Bắc, D. Sơn Trà, Đà Nẵng.
    07:00 - 21:30 from Monday - Sunday
    089.811.2388 (ext - 1)
    089.811.2388 (ext - 1)
    info@antbuddy.com

Công ty cổ phần AntBuddy

📍89/26, Street 59, W.14, D. Gò Vấp, HCM

☎️ 089.811.2388

📩 tech@antbuddy.com

 

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