Smart Call Center Solution for Chain
Only one number is needed for receiving and making calls
Centrally manage all calls, record at a single system, easily access and check when needed
Agents can easily perform operations such as: making orders, checking order information,... and consulting customers at the same time.
Connecting and transferring internal calls is convenient and fast
Simplify operations, increase call efficiency
Highlighted features
IVR - Smart Routing
Interactive autoresponder, assist in navigating work to departments and employees quickly and efficiently
Condition smart call routing like:
- Customer Attributes
- Agents Attributes
- Waiting time
- According to the network operator
Extended System Integration APIs
- AntBuddy APIs system supports Webhook, Websocket, RESTful API to help:
- Call history query
- Get call recording file information
- Push information to other systems when there is a call to Call Center
- Integrate Call Center on Salesforce CRM
CallBack - Handle callback requests
All customers who contact Call Center but have not been served will be recorded:
- Sort missed calls, create callback requests
- Smart sorting algorithm: prioritize customers who call many times and first come first
- Automatically allocated to agents to process and record reports
- Automatically handle if the customer calls back successfully or the agents makes a call out
- Connect to AntCRM for processing on one interface
Integrated TTS (Text to Speech)
Automated voice queries and responses (multilingual and regional accent options); support order validation, balance query, due date,...
High integration capabilities
SDK, Single Sign On (SSO), WebRTC: SDK support for app developers, integration of single-tap sign-on (SSO) and WebRTC technology.
Security through 2FA
- Integrated authentication (ID) integrated MS AD, Google, Office365,...
- Support 2FA two-factor authentication
- Use secure connections, SSL encryption, WSS,...
Working time setup
Set up working hours for each switchboard, group, and department
Multiple network connection
Support for integrating multiple prefixes of all affiliated network operator, configuring receiving numbers and working in groups or employees.
Click to Call
Click to call from CRM/ERP, calls are made via Call Center
Detailed and diverse reporting system
Click on each photo to see the full picture
Overview report
Call statistics by number
Agents call statistic
History of call
Queue statistic
Email report
Real-time dashboard
Easily observe and control Call Center through a real-time dashboard with full information (number of agents, number of call waiting, number of missed calls)
Take care of customers anywhere - Sell anytime
with Mobile App - AntBuddy Omnichannel Center
Customer data management
Record, update and track customer information and multi-channel interaction history at any time on Mobile App
Manage & make calls
Contact customers with the company's switchboard right on mobile devices, calls will be recorded on CRM, support Click to Call.
Receive calls easily
Don't miss any calls via Call Center with Mobile App's powerful Push Notification, taking advantage of mobile devices for customer service
Full Call Center features
Full features for Call Center such as mute, mute microphone, transfer calls with a list of employees in the company.
List of network operator
Basic Cloud Service Price List
* The following fee does not include consulting, service initialization and training fees, if any
** Fees apply when paying for a 12-month cycle
Basic Cloud switchboard
for small business, branch, office30,000 VND
/ Account / Month
● Display incoming calls
● IVR greetings
● Call Routing
● Block harassment number
● Free internal calls
● Company directory
● Voicemail feature
● 3 months call recording
● Transfer calls to mobile
● Mobile Apps
●PC Apps
● Free 02 numbers connected to the switchboard
* Refer to the basic features of the Cloud Switchboard here
Đề nghị
Call Center
for the customer service room
100,000 VND
/ Account / Month
● Includes basic features of the Cloud Switchboard
● IVR Automatic Voice Interaction
● Smart Routing
● Queue - grouping agents to receive calls
● Observation Table
● Dashboard Realtime TV
● Report Agent
●Queue Report
● Working time report
● Dedicated Softphone Application for Call Center
* Connect APIs
* Seat options for Agent
* Contact to upgrade to Pro package
* Ability to connect to Voice Brandname
Call Center integrates Salesforce
for businesses using Salesforce CRM
350,000 VND
/ Account / Month
●Including Call Center AntRing
● Receive incoming calls right on Salesforce
● Click to Call from Salesforce
● Salesforce CTI Connector
● Automated interactions like creating Lead / Contact / Account / Case
* Salesforce communication APIs
* Contact to upgrade to Pro package
Connect API to Call Center
for the integration of other platforms100,000 VND
/ Account / Month
Apply for the integration of Call Center AntRing with other systems such as CRM, ERP,... support
● Authentication and Login API
● Click-to-Call API from another platform
● Call List Retrieval API
● Call recording file retrieval API
* Does not include API initialization fee and connection support.
