Call Center AntRing - Smart Call Center personalizes customer experience
- Intelligent routing mechanism based on customer data query.
- Business scenario call allocation.
- Consistently contact numbers.
- High mobility, suitable for all parts.
Highlighted features
IVR + Smart Routing
IVR - Interactive Voice Response supports navigating work to departments and agents quickly and efficiently.
Condition smart call routing like:
- Customer Attributes
- Employee Attributes
- Waiting time
- According to the network operator
Handle callback requests
All customers who contact Call Center but have not been served will be recorded:
- Classify missed calls, create corresponding callback requests.
- Smart sorting algorithm: prioritize customers who call many times and the earliest to come first.
- Automatically allocated to staff to process and record reports.
- Automatically handle if the customer calls back successfully or the employee makes a call out.
- Connect to AntCRM for processing on one interface.
Telesale/ Telesurvey campaign
Easily implement Telesales campaigns to introduce projects or Telesurvey to survey services with features:
- Lead filtering & import available on AntCRM (or connect to 3rd CRM).
- Import Lead from Excel file.
- Import Leads automatically from Ads Lead, Webhook from Landing page.
- Set up the client status.
- Support survey form information.
QM - Call Quality Management
- Easily create additional call evaluation forms with multiple criteria.
- Call evaluation interface right at the call history screen for easy filtering and searching.
- Report by each employee, group of employees, time, ...
Why should you choose Call Center AntRing?
Integrated API system
AntBuddy APIs system supports Webhook, Websocket, RESTful API to help:
- Call history query.
- Get call recording file info.
- Click to Call support.
- Push information to other systems when there is a call into the Call Center.
- Integrate Call Center on Salesforce CRM.
Cross-platform compatibility
IP Phone
SIP Trunk
GateWay, SIP Card
Multi-layer safety and security
- Integrated authentication (ID) integrated MS AD, Google, Office365 ...
- Support 2FA two-layer authentication.
- Use secure connections, SSL encryption, WSS, ...
Simple, fast drag and drop setup
- Easy drag and drop to set up call scenarios
- Configure ringing by Queue, by group or by user
- Customize call recording
- Configure Voicemail, forward calls to mobile
Take care of customers anywhere - Sell anytime
with Mobile App - AntBuddy Omnichannel Center
- Full features: mute, mute mic, bluetooth support, call transfer, ...
- Powerful Push Notification - don't miss any calls.
- Receive and make calls via hotline like a real Call Center.
Detailed and diverse reporting system
Call history Report
Call Statistic
Queue Report
Agents Report
Dashboard realtime TV
Monitor activities, monitor Call Center metrics via Dashboard TV
List of supported mobile network operator
