thumbnail image
Beta
  • Solutions 
    • Omnichannel Customer Service
    • Omnichannel Retail Solution
    • Omnichannel Chat
    • Call Center for Chains
    • Loyalty Program
  • Products 
    • AntCRM Omnichannel Software
    • Call Center AntRing
    • Automation AntBot
  • Industry 
    • Chuỗi Bán Lẻ
    • Chuỗi thực phẩm và giải khát
    • Telesales bất động sản
    • Thương mại điện tử
    • Chuỗi ngành dịch vụ
    • Chuỗi du lịch
    • Chuỗi Y tế và dược phẩm
    • Chuỗi giáo dục
    • Retail Banking
    • Phân phối và đại lý
    • Case Study
  • Integration 
    • APIs Integration
    • Integrated Partner
    • AntBuddy SDKs
    • Integration Magento eCommerce
    • Integration KiotViet
    • Integrated POS
    • Integrated Salesforce
    • Integrated Chatbot
    • Integrated Zalo ZNS
    • Voice Brandname & SMS Brandname
  • Resources 
    • Blog
    • Hướng dẫn sử dụng
    • Tải ứng dụng
    • NPS - Khảo sát hài lòng
    • Quản lý dữ liệu khách hàng
    • Tương tác đa kênh
    • Marketing Hub
    • Chính sách đại lý
  • Login
  • …  
    • Solutions 
      • Omnichannel Customer Service
      • Omnichannel Retail Solution
      • Omnichannel Chat
      • Call Center for Chains
      • Loyalty Program
    • Products 
      • AntCRM Omnichannel Software
      • Call Center AntRing
      • Automation AntBot
    • Industry 
      • Chuỗi Bán Lẻ
      • Chuỗi thực phẩm và giải khát
      • Telesales bất động sản
      • Thương mại điện tử
      • Chuỗi ngành dịch vụ
      • Chuỗi du lịch
      • Chuỗi Y tế và dược phẩm
      • Chuỗi giáo dục
      • Retail Banking
      • Phân phối và đại lý
      • Case Study
    • Integration 
      • APIs Integration
      • Integrated Partner
      • AntBuddy SDKs
      • Integration Magento eCommerce
      • Integration KiotViet
      • Integrated POS
      • Integrated Salesforce
      • Integrated Chatbot
      • Integrated Zalo ZNS
      • Voice Brandname & SMS Brandname
    • Resources 
      • Blog
      • Hướng dẫn sử dụng
      • Tải ứng dụng
      • NPS - Khảo sát hài lòng
      • Quản lý dữ liệu khách hàng
      • Tương tác đa kênh
      • Marketing Hub
      • Chính sách đại lý
    • Login
  •  
    • EN
    • VN
Try now
Beta
  • Solutions 
    • Omnichannel Customer Service
    • Omnichannel Retail Solution
    • Omnichannel Chat
    • Call Center for Chains
    • Loyalty Program
  • Products 
    • AntCRM Omnichannel Software
    • Call Center AntRing
    • Automation AntBot
  • Industry 
    • Chuỗi Bán Lẻ
    • Chuỗi thực phẩm và giải khát
    • Telesales bất động sản
    • Thương mại điện tử
    • Chuỗi ngành dịch vụ
    • Chuỗi du lịch
    • Chuỗi Y tế và dược phẩm
    • Chuỗi giáo dục
    • Retail Banking
    • Phân phối và đại lý
    • Case Study
  • Integration 
    • APIs Integration
    • Integrated Partner
    • AntBuddy SDKs
    • Integration Magento eCommerce
    • Integration KiotViet
    • Integrated POS
    • Integrated Salesforce
    • Integrated Chatbot
    • Integrated Zalo ZNS
    • Voice Brandname & SMS Brandname
  • Resources 
    • Blog
    • Hướng dẫn sử dụng
    • Tải ứng dụng
    • NPS - Khảo sát hài lòng
    • Quản lý dữ liệu khách hàng
    • Tương tác đa kênh
    • Marketing Hub
    • Chính sách đại lý
  • Login
  • …  
    • Solutions 
      • Omnichannel Customer Service
      • Omnichannel Retail Solution
      • Omnichannel Chat
      • Call Center for Chains
      • Loyalty Program
    • Products 
      • AntCRM Omnichannel Software
      • Call Center AntRing
      • Automation AntBot
    • Industry 
      • Chuỗi Bán Lẻ
      • Chuỗi thực phẩm và giải khát
      • Telesales bất động sản
      • Thương mại điện tử
      • Chuỗi ngành dịch vụ
      • Chuỗi du lịch
      • Chuỗi Y tế và dược phẩm
      • Chuỗi giáo dục
      • Retail Banking
      • Phân phối và đại lý
      • Case Study
    • Integration 
      • APIs Integration
      • Integrated Partner
      • AntBuddy SDKs
      • Integration Magento eCommerce
      • Integration KiotViet
      • Integrated POS
      • Integrated Salesforce
      • Integrated Chatbot
      • Integrated Zalo ZNS
      • Voice Brandname & SMS Brandname
    • Resources 
      • Blog
      • Hướng dẫn sử dụng
      • Tải ứng dụng
      • NPS - Khảo sát hài lòng
      • Quản lý dữ liệu khách hàng
      • Tương tác đa kênh
      • Marketing Hub
      • Chính sách đại lý
    • Login
  •  
    • EN
    • VN
Try now
  • Call Center AntRing - Smart Call Center personalizes customer experience

    • Intelligent routing mechanism based on customer data query.
    • Business scenario call allocation.
    • Consistently contact numbers.
    • High mobility, suitable for all parts.

    Try now
  • Highlighted features

    IVR + Smart Routing

    IVR - Interactive Voice Response supports navigating work to departments and agents quickly and efficiently.

     

    Condition smart call routing like:

    • Customer Attributes
    • Employee Attributes
    • Waiting time
    • According to the network operator
    Learn More

    Handle callback requests

    All customers who contact Call Center but have not been served will be recorded:

    • Classify missed calls, create corresponding callback requests.
    • Smart sorting algorithm: prioritize customers who call many times and the earliest to come first.
    • Automatically allocated to staff to process and record reports.
    • Automatically handle if the customer calls back successfully or the employee makes a call out.
    • Connect to AntCRM for processing on one interface.
    Learn More

    Telesale/ Telesurvey campaign

    Easily implement Telesales campaigns to introduce projects or Telesurvey to survey services with features:

    • Lead filtering & import available on AntCRM (or connect to 3rd CRM).
    • Import Lead from Excel file.
    • Import Leads automatically from Ads Lead, Webhook from Landing page.
    • Set up the client status.
    • Support survey form information.
    Learn More

    QM - Call Quality Management

    • Easily create additional call evaluation forms with multiple criteria.
    • Call evaluation interface right at the call history screen for easy filtering and searching.
    • Report by each employee, group of employees, time, ...
    Learn More
  • Why should you choose Call Center AntRing?

    Integrated API system

     

    AntBuddy APIs system supports Webhook, Websocket, RESTful API to help:

    • Call history query.
    • Get call recording file info.
    • Click to Call support.
    • Push information to other systems when there is a call into the Call Center.
    • Integrate Call Center on Salesforce CRM.

     

    Learn More

    Cross-platform compatibility

    • IP Phone

    • SIP Trunk

    • GateWay, SIP Card

    Learn More

    Multi-layer safety and security

    • Integrated authentication (ID) integrated MS AD, Google, Office365 ...
    • Support 2FA two-layer authentication.
    • Use secure connections, SSL encryption, WSS, ...
    Learn More

    Simple, fast drag and drop setup

    • Easy drag and drop to set up call scenarios
    • Configure ringing by Queue, by group or by user
    • Customize call recording
    • Configure Voicemail, forward calls to mobile
    Learn More
  • Take care of customers anywhere - Sell anytime

    with Mobile App - AntBuddy Omnichannel Center

    • Full features: mute, mute mic, bluetooth support, call transfer, ...
    • Powerful Push Notification - don't miss any calls.
    • Receive and make calls via hotline like a real Call Center.
  • Detailed and diverse reporting system

    Call history Report

    Call history Report

    Call Statistic

    Call Statistic

    Queue Report

    Queue Report

    Agents Report

    Agents Report

  • Dashboard realtime TV

    Monitor activities, monitor Call Center metrics via Dashboard TV

  • Call Center AntRing - Personalize customer calls

    Try Now
  • SDK Development Kit

    • Support live chat and call from business app.
    • Support in-app internal calls on the business's own app.
    • Calls to customers are made through the business switchboard.
    • Authentication Center supports OpenID.
    • Support many devices, many versions.
    • Supports Swift, Object-C, Java, React,…
    • iOS & Android cross-platform support

    Learn More for SDK

    Softphone AntBuddy Callbar

    Supports Windows, Linux and Mac OS; Professional for Agent Call Center

    • Replace the traditional phone.
    • Features for Agent Call Center: Login, Logout Queue, Pause, Resume.
    • The features support sound filtering, noise removal, automatic sound amplification.
    • SDK support for dedicated headsets.

    Learn More for Callbar

    Voice Brandname

    • Increase awareness by displaying BRAND NAME when calling from Call Center.
    • Increase the reliability of outbound calls, thereby increasing the customer's answering rate.
    • Save the cost of buying a nice number for the hotline to call.

    Learn More
  • Cloud Call Center for Small and Medium Enterprises

    Setting up a basic AntRing Cloud Call Center for internal communication, receiving and processing incoming and outgoing calls for Small and Medium Enterprises easily and quickly.

    Learn More
  • List of supported mobile network operator

  • FAQs

    Can a landline number be used with the AntBuddy system?

    What must businesses invest to use Call Center AntRing service?

    What's the difference between a switchboard and a Call Center?

    AntRing support automated calling?

    Can the mobile hotline be used with the AntRing Call Center system?

    What is Voice Brandname?

  • Connecting touch points - Increase in up Sale​

    Contact Us

    Contact Us
    📍 R. 108, 5-7 Hoang Viet St, W. 4, D. Tân Bình, HCM.
    📍 Floor 2, 1 Nguyễn Cao Luyện, W. An Hải Bắc, D. Sơn Trà, Đà Nẵng.
    07:00 - 21:30 from Monday - Sunday
    089.811.2388 (ext - 1)
    089.811.2388 (ext - 1)
    info@antbuddy.com

Công ty cổ phần AntBuddy

📍89/26, Street 59, W.14, D. Gò Vấp, HCM

☎️ 089.811.2388

📩 tech@antbuddy.com

 

Agency Policy

Support Policy

Privacy Policy

Tems of Service

Payment Policy

Service Deployment Support

 

Blog

About Us

Download App

Intergrated Partner

User Guide

© 2022 AntBuddy.com - Connecting touchpoints, Increasing upsale

    Call Us
    Find Us
All Posts
×
Cookie Use
We use cookies to ensure a smooth browsing experience. By continuing we assume you accept the use of cookies.
Learn More