Automating AntBot
Voicebot - Improve customer service performance through automated call out campaigns
Chatbot - Combined with cross-platform and data from AntCRM to help businesses optimize and personalize the interaction experience with customers
Voicebot - Highlighted feature
Express message with Text-to-speech
Deliver messages to customers easily with Text-to-Speech engine
Support English and Vietnamese.
Diverse voice reading (Male - Female, North - Central - South).
Personalize voice message templates according to information available from AntCRM
Voice-OTP Support
Automatic call to the customer informs the OTP code to log in to the application.
Ability to integrate with other applications to automatically call out OTP or security code notifications.
Automatically added to Do-Not-Call (DNC) list
Allow customers the option of receiving or opting out of future promotional calls to avoid disturbing customers.
Support setting Do Not Call list
Agent Dialer smart and automatic call out campaign
Smart dialer supports auto dialing to multiple customers at the same time minimizing staff waiting time
Transfer the call to Agents when the customer picks up the phone and the customer information will be automatically popup before the agent interacts with the customer.
Set the maximum missed call rate for the day's queue.
Adjust the number of customers to dial according to the number of Agents
Maximize performance, call-out campaign effectiveness, and order conversion rates.
Voicebot - Outstanding advantages
Automated order confirmation
Automatically call out to confirm orders with customers
Personalize call scripts to each customer group
Automatic appointment reminder
Automatically call out appointment notification for customers
Save time for Agents and minimize the rate of missed appointments with customers
Integration capabilities for process automation
Cross-platform connection
Support querying basic information through AntCRM
Maximize human resources and productivity of the customer service department
Chatbot - Highlighted feature
Flowbuilder
Build personalized chats with an intuitive, fast drag-and-drop interface.
Customize operations/functions such as calling for data from 3rd parties, dividing conversations according to time conditions; customer information,...
Create new flows just copy and paste, upload to platforms quickly.
Extended setup support
Support to send messages suggesting topics when new customers contact the business chat box
Link with AntCRM to retrieve customer information to help Agents reach customers better
Support open interactive features such as: create links / QR automatically message customers, custom messages (Flows) when customers click on facebook ads.
Create a customer care scenario according to a certain time. (For example: 1st day send message 1, 2nd day send product ads, 3rd day please subscribe to email, ...)
Create advertising campaigns (send automated messages) to customers on multiple platforms.
Cross-platform connection
Cross-platform compatibility and connectivity for easy operation and better customer care (Zalo, Instagram, Facebook, Telegram, Live chat AntCRM)
One flow of messages can be easily applied to multiple platforms.
Identify customer information
Automatically recognize and store customer information, such as email or phone number, and store it at AntCRM.
Custom messages based on customer information (Name, current order, phone number, status)
Support loyalty function (Loyalty customers) Automatically calculate points when interacting, sending promotional codes, etc
Automation interacting with customers
Automatically reply to customers' messages according to the setup keywords
Automatically reply to comments and messages to customers on facebook.
Support answering and closing orders based on the command in the comment on the livestream.
Minimize guest wait times by automatically answering frequently asked questions.
Increase agent’s work efficiency, help agents focus on sales consulting.
Reports and Dashboards
Detailed reporting of each campaign, each call with a real-time dashboard
