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    • AntCRM Omnichannel Software
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    • Voice Brandname & SMS Brandname
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  • Automating AntBot

    • Voicebot - Improve customer service performance through automated call out campaigns

    • Chatbot - Combined with cross-platform and data from AntCRM to help businesses optimize and personalize the interaction experience with customers

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  • Voicebot - Highlighted feature

    Express message with Text-to-speech

    • Deliver messages to customers easily with Text-to-Speech engine

    • Support English and Vietnamese.

    • Diverse voice reading (Male - Female, North - Central - South).

    • Personalize voice message templates according to information available from AntCRM

    Learn More

    Voice-OTP Support

    • Automatic call to the customer informs the OTP code to log in to the application.

    • Ability to integrate with other applications to automatically call out OTP or security code notifications.

    Learn More

    Automatically added to Do-Not-Call (DNC) list

    • Allow customers the option of receiving or opting out of future promotional calls to avoid disturbing customers.

    • Support setting Do Not Call list

    Learn More

    Agent Dialer smart and automatic call out campaign

    • Smart dialer supports auto dialing to multiple customers at the same time minimizing staff waiting time

    • Transfer the call to Agents when the customer picks up the phone and the customer information will be automatically popup before the agent interacts with the customer.

    • Set the maximum missed call rate for the day's queue.

    • Adjust the number of customers to dial according to the number of Agents

    • Maximize performance, call-out campaign effectiveness, and order conversion rates.

    Learn More
  • Voicebot - Outstanding advantages​

    Automated order confirmation

    • Automatically call out to confirm orders with customers

    • Personalize call scripts to each customer group

    Automatic appointment reminder

    • Automatically call out appointment notification for customers

    • Save time for Agents and minimize the rate of missed appointments with customers

    Integration capabilities for process automation

    • Cross-platform connection

    • Support querying basic information through AntCRM

    • Maximize human resources and productivity of the customer service department

  • Maximize employee productivity
    Personalize the customer experience

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  • Chatbot - Highlighted feature

    Flowbuilder

    • Build personalized chats with an intuitive, fast drag-and-drop interface.

    • Customize operations/functions such as calling for data from 3rd parties, dividing conversations according to time conditions; customer information,...

    • Create new flows just copy and paste, upload to platforms quickly.

    Learn More

    Extended setup support

    • Support to send messages suggesting topics when new customers contact the business chat box

    • Link with AntCRM to retrieve customer information to help Agents reach customers better

    • Support open interactive features such as: create links / QR automatically message customers, custom messages (Flows) when customers click on facebook ads.

    • Create a customer care scenario according to a certain time. (For example: 1st day send message 1, 2nd day send product ads, 3rd day please subscribe to email, ...)

    • Create advertising campaigns (send automated messages) to customers on multiple platforms.

    Learn More

    Cross-platform connection

    • Cross-platform compatibility and connectivity for easy operation and better customer care (Zalo, Instagram, Facebook, Telegram, Live chat AntCRM)

    • One flow of messages can be easily applied to multiple platforms.

    Learn More

    Identify customer information

    • Automatically recognize and store customer information, such as email or phone number, and store it at AntCRM.

    • Custom messages based on customer information (Name, current order, phone number, status)

    • Support loyalty function (Loyalty customers) Automatically calculate points when interacting, sending promotional codes, etc

    Learn More

    Automation interacting with customers

    • Automatically reply to customers' messages according to the setup keywords

    • Automatically reply to comments and messages to customers on facebook.

    • Support answering and closing orders based on the command in the comment on the livestream.

    • Minimize guest wait times by automatically answering frequently asked questions.

    • Increase agent’s work efficiency, help agents focus on sales consulting.

    Learn More
  • Reports and Dashboards

    Detailed reporting of each campaign, each call with a real-time dashboard

  • Connecting touch points - Increase in up Sale​

    Contact Us

    Contact Us
    📍R.108, 5-7 Hoang Viet, W.4, D.TB, HCM.
    📍BT21, Lideco, D.Hoài Đức, HN
    📍F.2, 1 Nguyễn Cao Luyện, D. Sơn Trà, ĐN
    07:00 - 21:30 from Monday - Sunday
    089.811.2388 (ext - 1)
    089.811.2388 (ext - 1)
    info@antbuddy.com

Công ty cổ phần AntBuddy

📍89/26, Street 59, W.14, D. Gò Vấp, HCM

☎️ 089.811.2388

📩 tech@antbuddy.com

 

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