AntCRM - Omnichannel Customer Service Program for Chains & Retails
- The features are designed and linked logically and intensively for customer service and Omnichannel retail from Offline to Online.
- Easily manage and operate customer care and sales processes.
- Optimize customer experience.
- Maximize employee productivity.
Optimize customer experience - Maximize sales channel revenue
with 4 main Module
Module: Omnichannel Customer Service
Standardize, maximize productivity for Omni-channel customer service department to create a consistent and transparent experience for both customers and agents
- Integration channels: Synchronize multi-channel interaction & customer data on 1 management platform - AntBuddy Omnichannel
- Ticket: Create fast Ticket to catch informations and handle the problem in time
- Automation: Unlimited automation, reduce time doing repeated activities, don’t miss any customer service and sales opportunities
- Report: Meet all requirements of business and supports for flexible setting
Module: Omnichannel Retail
Synchronize Offline & Online sale channels, optimize omnichannel sales and enhance customer’s experiences
- Manage Omnichannel orders (Call Center, Website, Apps, Zalo, Facebook, Marketplace, …) at AntCRM
- Integration & synchronize from third-party platform into AntCRM such as: ERP,CDP, POS,… help agents easily to reach & process orders
- Sale & Telesales campaign: Variety in Sales, Telesales, SMS, Social, Zalo ZNS, Auto Dialer,.. campaign in order to reach target customers
Module: Omnichannel Interaction
Centralize and synchronize all channels of business interaction with customers on one platform
- Support customer interaction through all channels such as: shared mailbox, call center, zalo oa, facebook, telegram, youtube, livechat, mobile livechat, ...
- Create a Uniform - Transparent - Seamless experience.
- Experience user interaction at scale with Chatbot integration.
Module: Loyalty customer
Retain customers, improve experience and bring stable revenue with Loyalty module
- Multi-channel support
- Member ranking, promotion, downgrade
- Accumulate points, redeem gifts, reset points periodically
- Handle Ticket
- Automation
Highlighted Features
Customer data management
- Standardize the archiving framework for all customers.
- Organize and group based on criteria (segment).
- Secure customer data with detailed authorization.
Marketing Hub
- Multi-channel marketing: allows running automated campaigns according to pre-set scripts using the customer contact channel itself.
- Collect, classify, filter duplicate Leads: easily and synchronously manage customer data in one place.
- Strong decentralization: only limited viewing and manipulation according to permissions.
NPS - Net promoter score
- Omni-channel survey
- Number of ratings according to the scale of each channel.
- Intuitive, easy to use and manage
Full multi-dimensional report
Mobile App - Omnichannel CRM
Take care of customers anywhere - Sell anytime
with AntBuddy Omnichannel Center mobile application
Manage data customers
- Record and update customer information.
- Monitor multi-channel interaction history at any time on Mobile App
Create and update transaction
Create new transactions and update transactions easily with Mobile App
Synchronization across all channels helps to process customer orders quickly.
Handling case with Ticket
Easily create Tickets for instant recognition and processing on Mobile App
Do not miss any customer service, improve service quality.
Receive and manage notifications
Notification center for all events on CRM right at AntBuddy Omnichannel's application,
Easily toggle the option to receive notifications with settings.
Omni chat interaction
Record and process all customer conversations
Keep information up to date with powerful Push Notifications.
Unlimited integrations
AntBuddy APIs support integration across Webhooks, Websocket and RESTful APIs protocols.
AntBuddy has built-in support for connecting POS applications, ERP, E-Commerce platform, CRM, other Call Center, CDP etc.
