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  • Solutions 
    • Omnichannel Customer Service
    • Omnichannel Retail Solution
    • Omnichannel Chat
    • Call Center for Chains
    • Loyalty Program
  • Products 
    • AntCRM Omnichannel Software
    • Call Center AntRing
    • Automation AntBot
  • Industry 
    • Chuỗi Bán Lẻ
    • Chuỗi thực phẩm và giải khát
    • Telesales bất động sản
    • Thương mại điện tử
    • Chuỗi ngành dịch vụ
    • Chuỗi du lịch
    • Chuỗi Y tế và dược phẩm
    • Chuỗi giáo dục
    • Retail Banking
    • Phân phối và đại lý
    • Case Study
  • Integration 
    • APIs Integration
    • Integrated Partner
    • AntBuddy SDKs
    • Integration Magento eCommerce
    • Integration KiotViet
    • Integrated POS
    • Integrated Salesforce
    • Integrated Chatbot
    • Integrated Zalo ZNS
    • Voice Brandname & SMS Brandname
  • Resources 
    • Blog
    • Hướng dẫn sử dụng
    • Tải ứng dụng
    • NPS - Khảo sát hài lòng
    • Quản lý dữ liệu khách hàng
    • Tương tác đa kênh
    • Marketing Hub
    • Chính sách đại lý
  • Login
  • …  
    • Solutions 
      • Omnichannel Customer Service
      • Omnichannel Retail Solution
      • Omnichannel Chat
      • Call Center for Chains
      • Loyalty Program
    • Products 
      • AntCRM Omnichannel Software
      • Call Center AntRing
      • Automation AntBot
    • Industry 
      • Chuỗi Bán Lẻ
      • Chuỗi thực phẩm và giải khát
      • Telesales bất động sản
      • Thương mại điện tử
      • Chuỗi ngành dịch vụ
      • Chuỗi du lịch
      • Chuỗi Y tế và dược phẩm
      • Chuỗi giáo dục
      • Retail Banking
      • Phân phối và đại lý
      • Case Study
    • Integration 
      • APIs Integration
      • Integrated Partner
      • AntBuddy SDKs
      • Integration Magento eCommerce
      • Integration KiotViet
      • Integrated POS
      • Integrated Salesforce
      • Integrated Chatbot
      • Integrated Zalo ZNS
      • Voice Brandname & SMS Brandname
    • Resources 
      • Blog
      • Hướng dẫn sử dụng
      • Tải ứng dụng
      • NPS - Khảo sát hài lòng
      • Quản lý dữ liệu khách hàng
      • Tương tác đa kênh
      • Marketing Hub
      • Chính sách đại lý
    • Login
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    • VN
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Beta
  • Solutions 
    • Omnichannel Customer Service
    • Omnichannel Retail Solution
    • Omnichannel Chat
    • Call Center for Chains
    • Loyalty Program
  • Products 
    • AntCRM Omnichannel Software
    • Call Center AntRing
    • Automation AntBot
  • Industry 
    • Chuỗi Bán Lẻ
    • Chuỗi thực phẩm và giải khát
    • Telesales bất động sản
    • Thương mại điện tử
    • Chuỗi ngành dịch vụ
    • Chuỗi du lịch
    • Chuỗi Y tế và dược phẩm
    • Chuỗi giáo dục
    • Retail Banking
    • Phân phối và đại lý
    • Case Study
  • Integration 
    • APIs Integration
    • Integrated Partner
    • AntBuddy SDKs
    • Integration Magento eCommerce
    • Integration KiotViet
    • Integrated POS
    • Integrated Salesforce
    • Integrated Chatbot
    • Integrated Zalo ZNS
    • Voice Brandname & SMS Brandname
  • Resources 
    • Blog
    • Hướng dẫn sử dụng
    • Tải ứng dụng
    • NPS - Khảo sát hài lòng
    • Quản lý dữ liệu khách hàng
    • Tương tác đa kênh
    • Marketing Hub
    • Chính sách đại lý
  • Login
  • …  
    • Solutions 
      • Omnichannel Customer Service
      • Omnichannel Retail Solution
      • Omnichannel Chat
      • Call Center for Chains
      • Loyalty Program
    • Products 
      • AntCRM Omnichannel Software
      • Call Center AntRing
      • Automation AntBot
    • Industry 
      • Chuỗi Bán Lẻ
      • Chuỗi thực phẩm và giải khát
      • Telesales bất động sản
      • Thương mại điện tử
      • Chuỗi ngành dịch vụ
      • Chuỗi du lịch
      • Chuỗi Y tế và dược phẩm
      • Chuỗi giáo dục
      • Retail Banking
      • Phân phối và đại lý
      • Case Study
    • Integration 
      • APIs Integration
      • Integrated Partner
      • AntBuddy SDKs
      • Integration Magento eCommerce
      • Integration KiotViet
      • Integrated POS
      • Integrated Salesforce
      • Integrated Chatbot
      • Integrated Zalo ZNS
      • Voice Brandname & SMS Brandname
    • Resources 
      • Blog
      • Hướng dẫn sử dụng
      • Tải ứng dụng
      • NPS - Khảo sát hài lòng
      • Quản lý dữ liệu khách hàng
      • Tương tác đa kênh
      • Marketing Hub
      • Chính sách đại lý
    • Login
  •  
    • EN
    • VN
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  • AntCRM - Omnichannel Customer Service Program for Chains & Retails

    • The features are designed and linked logically and intensively for customer service and Omnichannel retail from Offline to Online.
    • Easily manage and operate customer care and sales processes.
    • Optimize customer experience.
    • Maximize employee productivity.

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  • Optimize customer experience - Maximize sales channel revenue

    with 4 main Module

    Module: Omnichannel Customer Service

    Standardize, maximize productivity for Omni-channel customer service department to create a consistent and transparent experience for both customers and agents

    • Integration channels: Synchronize multi-channel interaction & customer data on 1 management platform - AntBuddy Omnichannel 
    • Ticket: Create fast Ticket to catch informations and handle the problem in time
    • Automation: Unlimited automation, reduce time doing repeated activities, don’t miss any customer service and sales opportunities 
    • Report: Meet all requirements of business and supports for flexible setting 

    Module: Omnichannel Retail

    Synchronize Offline & Online sale channels, optimize omnichannel sales and enhance customer’s experiences

    • Manage Omnichannel orders (Call Center, Website, Apps, Zalo, Facebook, Marketplace, …) at AntCRM 
    • Integration & synchronize from third-party platform into AntCRM such as: ERP,CDP, POS,… help agents easily to reach & process orders
    • Sale & Telesales campaign: Variety in Sales, Telesales, SMS, Social, Zalo ZNS, Auto Dialer,.. campaign in order to reach target customers 

    Module: Omnichannel Interaction

    Centralize and synchronize all channels of business interaction with customers on one platform

    • Support customer interaction through all channels such as: shared mailbox, call center, zalo oa, facebook, telegram, youtube, livechat, mobile livechat, ...
    • Create a Uniform - Transparent - Seamless experience.
    • Experience user interaction at scale with Chatbot integration.

    Module: Loyalty customer

    Retain customers, improve experience and bring stable revenue with Loyalty module

    • Multi-channel support
    • Member ranking, promotion, downgrade
    • Accumulate points, redeem gifts, reset points periodically
    • Handle Ticket
    • Automation
  • Highlighted Features

    Customer data management

    • Standardize the archiving framework for all customers.
    • Organize and group based on criteria (segment).
    • Secure customer data with detailed authorization.
    Read More

    Marketing Hub

    • Multi-channel marketing: allows running automated campaigns according to pre-set scripts using the customer contact channel itself.
    • Collect, classify, filter duplicate Leads: easily and synchronously manage customer data in one place.
    • Strong decentralization: only limited viewing and manipulation according to permissions.
    Read More

    NPS - Net promoter score

    • Omni-channel survey
    • Number of ratings according to the scale of each channel.
    • Intuitive, easy to use and manage
    Read More
  • Automation Process

    Automatically create tasks, update informations, set rules for the Customer Service proces

    • Automate customer’s information security

    • Automate Leads segmentation, recall, alert and transfer Leads

    • Automate send Happy Birthday message, create Ticket and Tasks

    • Integrated chatbot, voicebot

    • Full multi-dimensional report

    Learn More

    Telesale, SMS, Social, Email Campaign

    • Create Telesale campaign with sample form, self-assign Lead daily, callback reminder, call history

    • Create SMS campaign, data personalization, preview and run SMS campaign

    • Integration with Email campaign system such as Mailchimp

    • Chatbot, voicebot campaign

    • Post-campaign full multi-dimensional report

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  • Standardize customer service

    Maximum sales revenue

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  • Full multi-dimensional report

  • Mobile App - Omnichannel CRM

    Take care of customers anywhere - Sell anytime

    with AntBuddy Omnichannel Center mobile application

    Manage data customers

    • Record and update customer information.
    • Monitor multi-channel interaction history at any time on Mobile App​​

    Create and update transaction

    • Create new transactions and update transactions easily with Mobile App
    • Synchronization across all channels helps to process customer orders quickly.

    Handling case with Ticket

    • Easily create Tickets for instant recognition and processing on Mobile App
    • Do not miss any customer service, improve service quality.

    Receive and manage notifications

    • Notification center for all events on CRM right at AntBuddy Omnichannel's application,
    • Easily toggle the option to receive notifications with settings.

    Omni chat interaction

    • Record and process all customer conversations
    • Keep information up to date with powerful Push Notifications.
  • Unlimited integrations

    AntBuddy APIs support integration across Webhooks, Websocket and RESTful APIs protocols.

    AntBuddy has built-in support for connecting POS applications, ERP, E-Commerce platform, CRM, other Call Center, CDP etc.

  • Connecting touchpoints - Increasing upsale​

    Contact Us

    Contact Us
    📍 R. 108, 5-7 Hoang Viet St, W. 4, D. Tân Bình, HCM.
    📍 Floor 2, 1 Nguyễn Cao Luyện, W. An Hải Bắc, D. Sơn Trà, Đà Nẵng
    07:00 - 21:30 from Monday - Sunday
    089.811.2388 (ext - 1)
    089.811.2388 (ext - 1)
    info@antbuddy.com

Công ty cổ phần AntBuddy

📍89/26, Street 59, W.14, D. Gò Vấp, HCM

☎️ 089.811.2388

📩 tech@antbuddy.com

 

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