Call Center AntRing directly on Salesforce CRM
Integrating the AntBuddy Call Center system into Salesforce CRM helps
Take calls instantly from Salesforce CRM.
Call out customers with Click-to-Call on Salesforce.
Create and open Cases automatically on Salesforce.
Create call history on Salesforce.
All calls are stored on the Call Center AntRing.
Call Center on Salesforce with fully featured
Inbound & Outbound Call Center
- Receive and make calls
- Press the DTMF key, pause (hold), mute (mute) or transfer calls (transfer)
- HD sound quality
Support Agent functions
- Queue functions: Login/ Logout/ Pause/ Resume.
- Displays the number of pending calls in the Queue.
- Displays the incoming customer Queue.
- Support auto answer (Auto Answer).
- Queue exit warning before closing the application
Registered information
- Register all inbound/outbound/missed call history.
- Easily view call details from Callbar.
- Easy callback with a button.
Automatically turn on Customer Contact
Automatically enable Customer Contact on Salesforce CRM as soon as there is a call:
Automatically open Contact and display customer information if the phone number exists on Salesforce CRM.
Create a new Contact for the new phone number.
Show Contact list if there is more than one Contact with corresponding phone number
Click to dial instantly on Salesforce CRM
Easily make calls to customers with the Click to dial function instead of manually dialing numbers.
The call will be made using the Callbar, the call information will be registered in Contact on Salesforce as well as on the Call Center AntRing system.
Automated interactions via Salesforce OpenCTI
Callbar can interact with Salesforce CRM through OpenCTI with actions:
Create a new or open Lead / Contact / Account.
Create a new or open Case of Contact / Account.
Record the call message for the opened Contact / Account
Call history at Salesforce CRM
All outgoing/incoming calls are recorded on Salesforce and linked to Lead / Contact / Account or Case.
Easily check call history details at Salesforce CRM.
The link of direct-call record at Log a Call allows playback if have permissions.
User mapping between 2 platforms
Only allow users on the list to perform interactions.
The list of users is queried directly from Salesforce CRM.
Automatically mapping suitable objects to the user receiving the call
