Connecting Order with the POS system directly from AntCRM
Integrated AntCRM and POS (Point of Sale) system helps:
Synchronized product information from POS to CRM (name, image, selling price, inventory, ...).
Synchronized on-going promotion.
Create orders directly from CRM and save to POS for stores to action
Update order status from in-store POS to CRM.
Ordering interface.
Why have to sync with the POS system?
With the Chain & Retail system, the process of the stores such as sales, order updates, ...are related to POS, the Call Center department is focused on serving and taking care of customers on CRM. Connecting the two systems will bring:
Product
Call Center agents are updated with product listings quickly and completely
Promotion
Quickly capture all information about ongoing promotions to accurately inform customers
Order tracking
Easily respond to customers about order status right on the proceeding call
Ordering interface
The ability to customize the friendly ordering interface is similar to the ordering interface of a POS
Product synchronization
Integrate and synchronize all product information from the POS system to AntBuddy CRM with full information:
Product's name.
Product portfolio.
Product selling price.
Inventory (if any).
Synchronize promotions
Accurate updates on ongoing promotion
List of promotions.
The main products of the program, promotion products.
Discounts, offers or gifts.
Sync product images (if any)
Order tracking from CRM
Updating order status from POS to CRM helps
Consolidate customer order data between POS and CRM.
Agents can respond to order status immediately when customers contact.
Detailed tracking of status timelines.
Alerts for orders that are delayed in delivery.
Delivery particular report.
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