Integration AntCRM system with Magento eCommerce
Integration AntCRM system with Magento eCommerce to help:
Sync customer 360 information from Magento to AntCRM
Sync order information from Magento to AntCRM
Display detailed order information, bill of lading & status of each product in the order
Customer service on a single interface of AntCRM
Why should you integrate with Magento eCommerce?
Magento is one of the e-commerce platforms that are highly customizable and deeply integrated with other systems.With the e-commerce field, Magento acts as product manager center, warehouse, ordered, website, … CRM acts as a place containing all customer information which helps optimize customer services.
Customer
Customer information is synchronized immediately to help agent view customer 360
Order tracking
Easily reply customers about order status in the progress call
Products
Quickly checklist of products in the order, the status each of products
Promotions
Get all information about ongoing promotions to notify customers
Sync customer information
Integrate and synchronize all customer information from Magento to AntCRM:
Integrated immediately has call out or call in
Manual sync at the screen customer detail
Sync at the Omni-chat screen
Sync when making Telecare calls
Popup customer information
Sync customer information automation and popup as soon as call in
Basic customer information fields (customized to display on request/ as desired)
Order list with full basic information fields
Expand order to view small orders, bill of lading relate
Sync button to update data
Order details, bill of lading
Order details with full information with bills of lading in the order:
Order ID, Store name (or warehouse), branding, order shipping status
Bills of lading , products list, …
Order value/each product according to the bills of lading
Edit order with a backend link to Magento
Product details in the order
Order status & product details in the order:
Main order status
Products list in the order with products status
Product price, quantity, SKU, discount, brand, tax
Order directly on AntCRM
Interaction customer, created order directly on AntCRM & push Magento backend
Products list are integrated with price, stock
Search by ID, name & product category
Product option (color, size, …), create noted
Add discount by percentage or amount of money, or choosing from discount code list
Order tracking with Kanban board
Easy tracking & control order control with Kanban board:
Order information, customer information
Order list by status with value, total value of all orders by status.
Store information, order channel
Drag and drop to update orders
All Posts
×