Connect Chatbot to support automatic customer interaction on AntCRM
Integrate Chatbot (ManyChat, ChatFuel, ...) into AntBuddy CRM system to help support:
Automated interaction with customers according to available scenarios and strong support out of working time.
Synchronize automation scenarios interactions with customers.
Flexible sending suitable scenarios to customers.
Automatically collect customer information to CRM.
Automatically create tasks for agents.
Tag customer sources for grouping.
Why have to integrate Chatbot and CRM?
With the development of technology as well as the diversification of competitive products, interacting with customers is becoming more and more necessary and requires the fastest response speed to bring the best results - Chatbot was born to support this. The integration of Chatbot and CRM will bring specific benefits such as:
Consolidate working tools
Consolidate all working platforms into a single AntCRM screen, reduce staff actions , and increase customer interaction efficiency
360-degree customer portrait
All customer information from multi-channel will be instantly displayed when the customer contacts, creating a 360-degree portrait of the customer
Automate operations with CRM
Connect automatically collects information and assigns tasks to Agents without any extra actions
Flexible handling
It is easy for Agents to choose and send the right scenarios to customers flexibly from the CRM
Single working screen
AntCRM integrates all channels and pages r interaction as well as Chatbot tools on a single screen:
Integrated Facebook Fanpage.
Chatbot Tools - ManyChat.
Integrated Zalo Official Account.
Integrated Live chat
Flexible and Easy
Customer information and interaction history are instantly displayed when a customer contacts
Synchronize created scenarios from Chatbot to AntCRM.
Allows sending available scenarios (flows) from Chatbot.
Flexible handling in the process of interacting with customers
Get information from Chatbot
Installing the AntCRM application directly on the Chatbot makes it easy to manage customer information and import it into CRM with:
Customer name.
Phone number.
Email.
And many other information fields
Automatically update/create scenarios tasks for Agents
Information is synchronized with ManyChat and directly updated to customer information on CRM according to the configured fields.
Automatically create tasks for Agents to contact customers, ensure the fastest support speed to customers and increase the conversion rate to transaction
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